Operations Signalling and Control - Level 3






2 years apprenticeship followed by 6-12 month Service Control trainee role

What you'll need

  • A minimum of 2 GCSEs Grade A* - C or Grade 4 and above (or equivalents) including Maths and English Language
  • You must be 18 years old by September 2024 to be eligible for this scheme
"Having the opportunity to work within various operational teams is such an invaluable experience and a great way to learn more about the network."

Job overview

Service Controllers manage the entire London Underground train service safely and efficiently and in the best interests of our customers. They ensure that our published timetables are  operated safely and that optimum train service is maintained at all times and especially following  service disruption. 

Service Controllers are the air traffic controllers of London Underground; they maintain and communicate the real time flow of information to stations and customers by operating all customer information systems. Service Controllers are also trained and qualified to operate signalling control systems on their line as well as monitor all vital control centre equipment. 

Service Controllers are accountable for ensuring that essential comms regarding service updates are made to other lines, maintenance and engineering teams, line based management teams and emergency services - through any and all incidents or situations, planned or unplanned. Service Controllers take the necessary action to keep the London Underground network moving! 

What you'll be doing

To be an excellent Service Controller, you will learn: 

  •  How to communicate quickly, clearly and precisely with various individuals in many different scenarios 
  •  How different operational areas of London Underground work in partnership with Service Control to provide a reliable service 
  • How to make fast, impactful decisions during planned and unplanned situations and communicate them to the relevant teams, thus ensuring the continued service to customers. Your apprenticeship will focus on building this understanding and experiencing our operational world.  

You'll have the opportunity to learn from experienced and qualified staff through various placements across the organisation to gain a broad spectrum of knowledge through a hands-on approach to learning.  

Your apprenticeship will prepare you for the necessary learning which must be achieved in order to qualify as a Service Controller on our network. 

You'll also be responsible for: 

  • A significant amount of record keeping. 
  • The inputting of service data and the submission of reports on failures and delays 
  • Liaising with a wide range of people informing of train service delays 
  • Receiving information that may affect those train services. 

Where this career can take you

This apprenticeship is designed to support you in achieving a Service Controller role.

To do so, you'll need to:

  • Pass your apprenticeship assessment
  • Complete the 6-12 months traineeship
  • Focus on your ability to process information
  • Act in a highly pressurised situation