Operations Signalling and Control - Level 2

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How long: 2 years apprenticeship followed by 6-12 month Service Control traineeship

Where: London

Salary: £21,250

What you'll need

  • A minimum of 2 GCSE's Grade A* - C or Grade 4 and above (or equivalents) including Maths and English Language
  • You must be 18 years of age by September 2022 to be eligible for this scheme
"Having the opportunity to work within various operational teams is such an invaluable experience and a great way to learn more about the network."

Job overview

Service Controllers manage the train service safely and efficiently and in the best interests of our customers.

They are the air traffic controllers of London Underground. They do all that is necessary to achieve and maintain the working timetable on a daily basis.

Ensuring the prompt distribution of accurate train service information to all relevant stakeholders is vital. As well as effectively managing the transition between traffic (customer) hours and engineering hours.

What you'll be doing

To be an excellent Service Controller, you need to have:

  • Excellent customer service skills
  • An understanding of the many teams
  • An understanding of how the roles across London Underground are affected by the work of the Service Control team

Your apprenticeship will focus on building this understanding and experiencing our operational world. You'll have the opportunity to learn from experienced and qualified staff through various placements across the organisation to gain a broad spectrum of knowledge through a hands-on approach to learning.

You'll also be responsible for:

  • A significant amount of record keeping
  • The inputting of service data and the submission of reports on failures and delays
  • Liaising with a wide range of people informing of train service delays
  • Receiving information that may affect those train services

The ability to communicate clearly and effectively and the ability to impart knowledge of service control operating and safety procedures is vital.

Where this career can take you

This apprenticeship is designed to support you in achieving a Service Controller role.

To do so, you'll need to:

  • Pass your apprenticeship assessment
  • Complete the 6-12 months traineeship
  • Focus on your ability to process information
  • Act in a highly pressurised situation