Travel guidance for businesses

As you welcome employees, visitors and customers back to your premises, we want you to know we are delivering a safe, clean, reliable and well-managed transport network. Across London, we've been running a full planned service for several months to help ensure there is sufficient space for all those needing to travel around the capital. All of our operational practices are in line with Public Health England and Government advice.

We've risk assessed how our services work and put effective measures including extensive signage reminding everyone to socially distance, an enhanced cleaning regime and enforcement of face coverings in place for customers and staff.

To help us, we ask you and your employees to bear the following in mind as you use the network:

Check our Safer travel guidance for advice on how to travel safely and changes to public transport

Face coverings must be worn for the full duration of journeys on the public transport network, including inside stations, and in taxis and private hire vehicles.

Be flexible on the return to work by allowing staff to travel at quiet times and avoid stations and stops that are busiest

Check before you travel using TfL Go or our journey planner.

Reduce congestion on the roads by reviewing how and when deliveries are made to your workplaces. We have developed toolkits to help you reduce, retime and receive more sustainable deliveries.

Santander Cycles are a great way to get around the capital. Whatever the size of your business, you can get an annual cycle hire account for your employees, giving unlimited access to Santander Cycles.

Active travel toolkit

We have developed an Active travel toolkit providing practical tools and advice to confidently encourage and enable your workforce to choose active travel options (including walking, jogging and cycling) to and from their place of work.

Supporting active travel amongst your workforce will ensure you have resilient policies at the heart of your recovery plans. The information and ideas in this toolkit have proven benefits for both employees' mental and physical wellbeing and businesses' resilience and productivity.

Guidance on cycle parking for businesses

This guidance is aimed at businesses looking for advice on how to provide cycle parking as a way of encouraging employees, visitors and customers to cycle to their premises.

Travel guidance for the retail sector

Tube and rail services through central London run from around 05:00 to after midnight every day, with buses continuing to operate around the clock, supporting customers visiting shops and hospitality venues which will reopen once the restrictions are eased.

Many retailers across London have extended their opening hours to help customers as we enter the busy festive period. To help us ensure your customers and staff can travel safely and sustainably as restrictions are eased we recommend checking before you travel and urge shoppers to travel at the quiet times on our network.

Check our festive travel advice for planned service changes and works between the period of 23 December 2020 and 2 January 2021.

Travel guidance for the construction sector

We are committed to helping get more of the construction sector moving and working safely, sustainably and as quickly as possible. Social distancing measures mean that the number of people that can travel on our network is significantly constrained.

We are doing all we can to ensure a safe transport network, but we need the construction sector to play its part too.

As employers, you can help by:

  • Enhancing the facilities you offer, such as lockers, showers and cycle storage, to enable your workforce to walk and cycle all or part of their journey to site. (Download the Active Travel Toolkit above for more details)
  • The best time to travel is 08:15-16:00 and after 17:30. You could change your operating hours and/or stagger shifts to help your workforce travel to and from work during these times
  • Working with local planning authorities to change site operating hours further if necessary
  • Working with neighbouring major sites to stagger operating times or workers' shift times
  • Allocating those shifts starting and finishing around peak travel times (05:45 to 08:15 and 16:00 to 17:30) to workers who can walk or cycle to and from work
  • Consolidating and retiming the transportation of materials and waste to and from your sites to avoid the busiest times of day on the road network (currently between 06:00-10:00, and 15:00-19:00)

Advice for areas of concentrated construction activity

Specific advice for Vauxhall Nine Elms, Westminster, The City, Canary Wharf and Stratford

We have produced detailed information and advice for workers travelling to sites in areas of concentrated construction activity and some of our busiest stations - you can download this below.

If you have sites operating in these areas, please share this with your workforce.

Download travel advice for your workforce in Vauxhall Nine Elms, Westminster, The City, Canary Wharf and Stratford.

Tell us what you are doing

We know the construction industry is adapting to the challenges of coronavirus - innovating around supply chain, site operations and workforce welfare and travel.

We want to hear about the changes you're implementing to:

  • Help and encourage your employees to travel differently, in a way that's healthy for them
  • Reduce the volume and impact of construction related road freight to and from your sites

Help us publicise your leadership by emailing us details of your best practice at

Travel guidance for Higher Education institutions

Our advice for businesses and the Active travel toolkit can also help universities and other Higher Education institutions. Both are full of information and tools that you can call on to help encourage and support students and staff to travel safely and sustainably.

Just like our work with the construction sector, we're really keen to help publicise your leadership. Email us details of how you're supporting safe and sustainable travel among your students and staff at

Advice for schools and colleges can be found on our dedicated education webpage.