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Station WiFi
WiFi at Tube stations
We have partnered with Virgin Media to bring WiFi to over 260 London Underground stations and Victoria Coach Station - over 97% of the London Underground network.
You can go use the WiFi service to go online anywhere in those Tube stations - in ticket halls and walkways, and on platforms.
If you're a Virgin Media, EE, Vodafone, O2 or Three customer you can use the WiFi service for free as part of your plan.
Getting started with WiFi
Everyone can access the Virgin Media portal which includes our latest travel information and It's quick and easy to get started .
Choose your provider from the list below and follow their instructions:
| Network |
How to get access |
| Virgin Media Broadband and Mobile | Download the Virgin Media WiFi app and follow the on-screen instructions. |
| EE, T-Mobile and Orange |
Text EEWiFi to 9527 and you will be sent a password to connect. Phones bought after November 2015 will automatically connect to the WiFi service. |
| Vodafone |
Your phone should automatically connect. If it doesn't, select Virgin Media WiFi from your Wi-Fi settings, open your browser and enter your My Vodafone username and password. |
| O2 |
Select O2 WiFi from your Wi-Fi settings, sign up and confirm the phone you will be using. When you are on the Underground, open your browser and select O2 from the dropdown list. |
| Three |
Log into your My3 account and change settings when above ground. When in the station, connect to Virgin Media WiFi, open your browser, select Three from the 'Other providers' dropdown list and log in using your Three number and the password you set up. |
| WiFi Pass (For customers who are not on any of the above listed networks) | Go to WiFi Pass page, register with your email address and choose a password to set up for the first time. You'll then need to buy a WiFi Pass to get access to the internet. |
If you are unable to connect to WiFi, find out more by clicking on your provider.
Using the WiFi service
Once you've activated Virgin Media WiFi, your device will automatically pick up the WiFi signal when you're in a WiFi enabled Tube station. There's no signal in tunnels, but your phone will connect to the signal at the next WiFi enabled platform so you can pick up where you left off.
Stations with Virgin Media Wifi
Virgin Media WiFi is currently available at all Tube stations and Victoria Coach Station with the following exceptions.
- We are planning on rolling out WiFi to: Bond Street, Moorgate and Whitechapel Tube stations
- WiFi is not currently planned at: Heathrow T5, Kensington Olympia, Watford and Willesden Junction Tube stations
Hints and tips
- For the best experience, connect to the Virgin Media WiFi service in the ticket hall when you first enter a Tube station
- Your phone remembers the WiFi network you connect to most frequently. Open WiFi in your device settings and connect to WiFi in the Tube station ticket hall or platform to connect quickly
- It typically takes five seconds to connect to the Virgin Media WiFi service at a Tube station (this delay is due to a security feature). If you are trying to connect at a peak time in a busy station (when hundreds of other people are also trying to connect), it may take slightly longer
- If you aren't able to connect to the WiFi network before you get on a Tube train, don't try to connect on the train as you travel from station to station. To save battery life, some devices extend the time that they search for WiFi hotspots. It's better to wait and connect when you get off the train
- If you are a Virgin Media, EE, O2, Three or Vodafone customer, please register for the service before trying to connect. Further information can be found via your mobile network operator's website. Once you've registered, you'll be able to connect to the WiFi service seamlessly
- If you have any queries or issues connecting please contact your mobile network operator
WiFi networks available
If you are a Virgin Media, O2, Vodafone or EE customer, authentication is seamless via your SIM card. Once you've registered and you open WiFi in your device settings at a Tube station, you'll see the following WiFi networks:
| WiFi network name (SSID) |
Who can connect? |
|---|---|
| Virgin Media WiFi |
Virgin Media, Three, O2, Vodafone and EE customers and any customers with a Virgin Media WiFi Pass |
| EE WiFi-Auto |
EE customers only |
| VodafoneWiFi | Vodafone customers only |
| Wifi Extra |
O2 customers only |
| Virgin Media |
Virgin Media customers only |
Frequently Asked Questions
Got a question or having trouble connecting to Virgin Media WiFi? Here's a list of common questions.
More information from your provider
Need more help or got a question for your provider? You can contact them as follows:
- Virgin Media and WiFi Pass customers: virginmedia.com/contact-us.html
- EE customers: Phone EE on 150 or if you are a corporate customer phone 158
- Vodafone customers: help.vodafone.co.uk
- O2 customers: o2.co.uk/underground/faq
- Three customers: www.three.co.uk/Support/Free_WiFi_On_London_Underground
WiFi at London Overground stations
We have partnered with The Cloud to bring WiFi to more than 79 London Overground stations, meaning you can browse, connect and share anywhere in the station.
WiFi access is available in most ticket halls, corridors and platforms.
