Mobile phones and Wi-Fi underground

mobile use on the tube

4G mobile connection

Uninterrupted 4G mobile coverage will be rolled out to all underground station ticket halls, platforms and tunnels on the Tube and Elizabeth line networks by late 2024. Customers can then send and receive calls and texts, surf the Web, or scroll through social media feeds without losing the connection when going from above ground to underground.

How to connect

Your phone should automatically search for and connect to the mobile signal as if you were above ground.

Customers who can currently connect to the public Wi-Fi in stations will still be able to use that system in stations that have it.

Charges

There is no charge from TfL - you just use your mobile phone and pay your mobile service operator as normal..

Your mobile phone

There's no need to install any special software or app. Just continue to use your mobile phone and, as long as it is 4G-compatible, it should connect to the station signal automatically.

What's next

There's still work to do in the meantime, including installing the infrastructure, building the connection points and testing systems. All of this will need to be done while continuing to run a busy underground transport system.

Current mobile connections

Jubilee line customers have been able to connect to 4G on their mobiles since March 2020. The service runs in eight stations and connecting tunnels from Westminster to Canning Town.

Some customers travelling between Holland Park and Queensway on the Central line and Archway and Kentish Town on the Northern line are now able to use 4G and 5G-ready mobile coverage in ticket halls and platforms, as well as in tunnels between those stations. 

EE, Three mobile and Vodafone customers are currently able to connect. Find out more on the EE website and the Vodafone website. Three customers should check the Three website.

We expect all operators to offer service on live sections by spring 2023.

Station Wi-Fi

Wi-Fi is available at almost all Tube and London Overground stations across the network, as well as all Elizabeth line stations under central London.

Wi-Fi at Tube stations

Virgin Media logo

We've partnered with Virgin Media to bring Wi-Fi to more than 97% of the London Underground network as well as Victoria Coach Station.

You can use the Wi-Fi service to go online anywhere in those Tube stations - in ticket halls and walkways, and on platforms.

If you're a Virgin Media, EE, O2 or Three customer you can use the Wi-Fi service for free as part of your plan.

WiFi Zone logo

Getting started with Wi-Fi

Everyone can access the Virgin Media portal which includes our latest travel information. It's quick and easy to get started.

Choose your provider from the list below and follow their instructions:

The Wi-Fi Pass product (both daily and monthly) is no longer available on the Virgin Media Wi-Fi service.

Using the Wi-Fi service

EE, O2 and Three customers can connect in their device settings to their own networks: EE WiFi-Auto (for EE), WiFi Extra (for O2) and Three_WIFI (for Three).

Virgin Mobile customers should activate Virgin Media WiFi. Your devices will automatically pick up the Wi-Fi signal when you're in a Wi-Fi enabled Tube station. There's no signal in tunnels, but your phone will connect to the signal at the next Wi-Fi enabled platform so you can pick up where you left off.

Stations with Virgin Media WiFi

Virgin Media WiFi is currently available at all Tube stations and Victoria Coach Station apart from:

  • Heathrow T5, Kensington Olympia and Willesden Junction Tube stations

Hints and tips

  • Your phone remembers the Wi-Fi network you connect to most frequently. Open Wi-Fi in your device settings and connect to Wi-Fi in the Tube station ticket hall or platform to connect quickly
  • It typically takes five seconds to connect to the Virgin Media WiFi service at a Tube station (this delay is due to a security feature). If you are trying to connect at a peak time in a busy station (when hundreds of other people are also trying to connect), it may take slightly longer
  • If you are not able to connect to the Wi-Fi network before you get on a Tube train, don't try to connect on the train as you travel from station to station. To save battery life, some devices extend the time that they search for Wi-Fi hotspots. It's better to wait and connect when you get off the train
  • You may need to register for your service before trying to connect - once registered, you'll be able to connect to the Wi-Fi service seamlessly
  • Contact your mobile network operator with any questions about connecting

Wi-Fi networks available

For Virgin Media, O2, Three or EE customers, authentication is seamless via your SIM card. Once you've registered and you open Wi-Fi in your device settings at a Tube station, you'll see these Wi-Fi networks:

Wi-Fi network name (SSID) Who can connect?
Virgin Media WiFi Virgin Media, Three and O2
EE WiFi-Auto EE, BT Mobile and BT One Phone customers
Wifi Extra O2 customers only
Three_WIFI Three customers only
Virgin Media Virgin Media customers only

Got a question or having trouble connecting to Virgin Media WiFi? Here's a list of common questions.

More information from your provider

Need more help or got a question for your provider? You can contact them as follows:

Cloud logo

Wi-Fi at London Overground stations

Our partner The Cloud provides Wi-Fi to more than 79 London Overground stations.

Wi-Fi access is available in most ticket halls, corridors and platforms.