Contact red routes
If you need to contact us about any other aspect of our service, go to the Help & contacts section.
Online form: ask a question
You can contact us online with questions about red routes.
Provide as much detailed information as possible to help us give you a prompt response. You'll be able to upload documents to support your enquiry.
Phone
Or you can contact us by phone:
UK: 0343 222 2222 (call charges may apply)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)
Open Monday to Friday: 08:00-20:00
You can also view our complaints procedure.
Fleet Auto Pay
UK: 0343 222 2222 (call charges may apply)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)
Open Monday to Friday: 08:00-20:00
Challenging a PCN
Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a PCN. Disputes over penalty charges have their own statutory representations and appeals procedure.
Find out how to challenge a PCN.
If you need to speak to us about a PCN:
Phone: 0343 222 3333 (call charges may apply)
Open Monday to Friday: 08:00-20:00
Make a complaint
If you're not happy with the service you may have received regarding the enforcement of red routes, you may make a complaint online.
Provide as much detailed information as possible to help us give you a prompt response. You will be able to upload documents to support your complaint.
You can also see our red routes complaints procedure.
Challenging a Penalty Charge Notice
Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a Penalty Charge Notice (PCN). Disputes over penalty charges have their own statutory representations and appeals procedure.
If you need to speak to us about a PCN:
Phone: 0343 222 3333 (call charges may apply)
Open Monday to Friday: 08:00-20:00
