Help & contacts
Featured topics
Refunds
- For Oyster and photocards refunds, contact us via the Oyster contact form
- For contactless refunds, sign in to your Contactless and Oyster account. If you don't have one, create an account now
- Didn't touch in or out
- Lost Oyster card
- Season ticket on Oyster no longer needed
- Touched in and out at the same station
- Visitor Oyster credit no longer needed
Oyster
Oyster photocard customers
Contactless
- Find out about card clash
- Pay with a mobile payment app
- See how travel charges show in card statements
- Check your journey and payment history
For contactless refund queries, sign in to your Contactless and Oyster account.
You can either login to your online account, create a new account or use our 7-day unregistered card service. You'll also be able to see your journey history.
Information about contactless payment cards is on our Contactless and mobile pay as you go page.
Accessible travel
Lost property
Feedback about staff
Enquiries and complaints
- Tube, Overground, DLR, Trams and Elizabeth line
- Buses
- River and Woolwich Ferry
- IFS Cloud Cable Car
- Cycling and e-scooters
- Santander Cycles
- Santander Cycles business accounts
- Taxi and private hire
- Congestion Charge
- Direct Vision Standard and HGV Safety Permit
- Low Emission Zone
- Ultra Low Emission Zone
- How to appeal against our response to a complaint
Support after serious incidents
Contact us
By phone:
Call 0343 222 1234 (call charges may apply)
24 hours a day, 7 days a week:
- Help you plan a journey with our TfL Go app or Journey Planner
- Report a noise complaint
- Report a safety or security concern
08:00-20:00 Monday to Friday:
- Queries, complaints or suggestions about our other services (not including taxis and minicabs or road user charging)
08:00-20:00 Monday to Sunday:
- Contactless card journey or statement queries, complaints or suggestions
08:00-20:00 Monday to Sunday:
- Oyster card, Oyster photocard and paper ticket queries, complaints or suggestions
Write
Send a letter to:
TfL Customer Services
9th Floor
5 Endeavour Square
London
E20 1JN
Court proceedings
TfL and its subsidiary companies will accept service of legal proceedings by email at: Rule6CPRService@tfl.gov.uk
- Service by email will not be accepted at any other TfL email address
- Service by email will only be accepted if the email and any attachments are in Microsoft-readable format and are less than 10MB in total size
Our customer service commitment
When you get in contact with us you can expect a high standard of customer service, as detailed in our customer promise. We may also ask you to take part in a confidential survey. We'll use your feedback to improve our services.