Travel alerts on Twitter

Hand holding phone with Twitter alerts registration screen

About the pilot

We are piloting a system to provide alerts about major disruptions through Twitter direct message notifications. The service is free and uses our data to notify subscribers when there are significant delays or an alternative route is required.

Alerts are available for all Tube lines, DLR, London Overground and TfL Rail.

"Like every Londoner I rely on public transport to get me around and this world-first service looks set to become an essential tool for millions of Tube passengers. "

How to subscribe

To get started:

  1. Visit the Twitter travel alerts page and log in
  2. Choose your lines to follow and start getting alerts

To receive these alerts, you will need to enable notifications on your phone.

Personalising your alerts

Your subscriptions can be personalised with the following options:

  • To receive alerts from specific lines, click on 'Get alerts'
  • To receive alerts for your commute only, click on 'Edit my alerts'. From here you will be able to choose days and times of the week (our default commute time is Monday to Friday, 07:00-10:00 and 16:00-19:00)
  • Pause alerts during periods where you are out of London, such as holidays. Click on 'Edit my alerts' and select 'Stop my alerts'

Privacy and Twitter permissions

When you subscribe, you will be asked to authorise our Twitter application to manage your account. We require these permissions to achieve the necessary functionality.

For example, if you subscribe to alerts from three Tube lines and don't already follow them on Twitter, we need permission to check your account and follow new people - which in this case are those Tube Twitter feeds.

Twitter's authorisation page aims to be fully transparent and highlights the potential abilities of our Twitter app. To clarify, we will not tweet on your behalf or monitor your activity.

You can read Twitter's privacy policy and our privacy and data protection policy.

Feedback and latest news

Your feedback will be crucial to the outcomes of this pilot and we really want you to let us know what you think of the service.

The best place to join the discussion and leave comments will be on our dedicated blog post and we will share the latest news on the TfL Digital Blog.


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