A hate crime is when someone commits a crime against you because of your race, sexual orientation, religion, gender identity or disability, or any other actual or perceived difference. It can involve physical violence, offensive language towards you or you being harassed because of who you are (or who they think you are).
Everyone has the right to travel safely on our transport network and on our streets. We won't tolerate behaviour where someone is targeted through hate crime or made to feel uncomfortable on their journey. We are working in conjunction with the police to ensure everybody has a safe and secure journey, providing over 3,000 police officers and police community support officers dedicated to policing London's transport network.
Even if you are not sure whether it is hate crime we ask that you report it so we can act. The hate crime doesn't even have to be targeted at you - you can report anything you see happening to another individual or report it if they do not want to.
We are determined to ensure our customers understand that hate crime will not be tolerated on our services. We will bring offenders to justice and provide victims with all the support they need.
There is CCTV across the transport network which, along with witness accounts, can help us identify and apprehend those responsible. We can send police officers to locations with multiple reports to prevent offences before they happen.
You might feel that the offence was too minor to report, but we take all incidents seriously. And, if you do decide to report it to the police, you will be assigned an officer who will be there to help you through the whole process.
Antisocial behaviour means anything you feel to be aggressive, intimidating or destructive activity which damages or destroys someone else's quality of life. This could include:
Reporting incidents helps us respond to issues affecting the transport system, to further drive down crime and antisocial behaviour.
If you need an immediate response (because the crime is in progress or someone is in immediate danger), you should always contact the police.