The extended South ticket hall and new Wilton Road are now open.

The North ticket hall (opened in January 2017) offers step-free access between the street and Victoria line platforms.

The entrance on the corner of Bressenden Place and Victoria Street opens directly onto Cardinal Place. This has improved pedestrian access to the busy shopping and business district.

Work to install the rest of the new escalators, interchange tunnels and step-free access to remaining platforms will finish in late summer/autumn 2018.

Improvements

When the project is finished, customers will benefit from:

  • Improved ticket halls
  • Nine new escalators
  • A new interchange tunnel connecting the two ticket halls
  • Step-free access throughout the station

Timeline

Summer 2018
South ticket hall extension opens - works complete

Changes to travel

New lift works
Work to construct two lift shafts began in January 2015. These will provide step-free interchange between the Victoria and District/Circle line platforms when the upgrade is complete in 2018.

While work is carried out, changing between the District/Circle and Victoria lines will take longer than usual, particularly during the weekday morning and evening peaks. This is because one of the subways leading to the eastbound District/Circle line platform will be closed for conversion into a new lift shaft and connecting passageway.

It may be necessary to restrict entry to the station at busy times and some routes around the station will be altered.

To/from the eastbound platform

Queues are likely at busy times. To minimise delay, a one-way system will be put in place and extra staff will be available. Please follow the signs for the easiest route.

To/from the westbound platform

An area at the top of the subway stairs to the westbound platform will also be affected. If you move along the platform away from the stairs, you'll find it easier to board your train.

Alternative routes

Your journey may be easier if you use an alternative route to change lines.

From the southbound Victoria line to the District/Circle lines:

  • Change at Warren Street for the Northern line to Embankment
  • Change at Oxford Circus for the Bakerloo line to Embankment
  • Change at Green Park for the Jubilee line to Westminster

From the District/Circle lines to the Victoria line:

  • Change at Earl's Court for the Piccadilly line to Green Park
  • Change at Westminster for the Jubilee line to Green Park
  • Change at Embankment for the Bakerloo line to Oxford Circus or the Northern line to Warren Street

Buying a ticket

You can buy your ticket in advance to avoid ticket hall queues. You might:

Walking routes

Walking routes to and from the Tube and National Rail stations will be affected by the works. Allow extra time if you need to change lines or your journey starts or finishes at Victoria station. Look out for updated signs.

Main changes during construction include:

  • The stairs from the Underground station to Wilton Road are closed. When the project is complete in 2018, a new set of stairs leading towards Wilton Road will open
  • The taxi rank previously located outside the front of the National Rail station is now in Hudson's Place
  • The Victory Arch entrance to the National Rail station and the nearby pedestrian area are closed

Traffic changes at Wilton Road

Wilton Road north of Neathouse Place is currently closed to all general traffic except buses, licensed taxis and bicycles.

General traffic is being diverted along Bridge Place, Eccleston Bridge and Buckingham Palace Road. This route avoids the Congestion Charging zone.

Larger vehicles
Vehicles that are heavier than 18 tonnes will need to find an alternative to using Eccleston Bridge. Vehicles under 4.4m high should use Grosvenor Road.

Penalty charges
Road signs on the approach to, and at, the Wilton Road junction will alert you to the diversion and that access to Wilton Road is restricted to buses and licensed taxis.

If you ignore the signs and drive along Wilton Road, you may be issued with a Penalty Charge Notice of £130 (reduced to £65 if paid within 14 days).