Bridging device trial

bridging device - customer leaving train

Why we're running the trial

Stations that qualify as step free from street to train may still have a vertical step of less than 50mm and a horizontal gap of less than 75mm. Some customers tell us that this gap is a barrier to them being able to get on and off trains independently.

We're trialling a bridging device to cover that gap at eight Jubilee line stations:

  • Bermondsey
  • Canada Water
  • Canary Wharf
  • Canning Town
  • Green Park
  • London Bridge
  • North Greenwich
  • Stratford

The device works much like the manual boarding ramps already in use at other stations where there is a larger gap between the train and the platform. A member of staff will put it securely in place.

You can use our existing Turn-up-and-go service to ask a member of staff to help you to board the train at one of the trial stations, or to arrange assistance for you if you are travelling to one of those stations.

Have your say

To share your thoughts about this initiative, or if you've tried the bridging device and want to tell us about your experience, you can send us your comments on the Bridging device trial form.