The key change is that the team will now work remotely, with limited team members attending the office to receive and issue member correspondence.
Please note that in line with the guidance we will no longer be offering face-to-face meetings with members. Please be assured that we are continuing to provide all other services to our members albeit remotely. Given the changes in ways of working this may well lead to slight delays in processing member requests, so please bear with us if you do not receive a response as quickly as you would hope to. Members are also encouraged to use the Pension Web Portal where possible.
Our priorities are to ensure that our pensioners continue to be paid as well as paying all new pensioners as members retire. We have tested our systems and are satisfied that they will continue to operate as usual.
We can be contacted by post, email, telephone or through the Pension Web Portal.