Service promise

We aim to provide you with a high level of support and to:

  • Reply to any queries you have within 12 working days
  • Provide you with details of your retirement benefits within 8 working days of receiving official notification of your leaving service
  • Provide you with details of your benefits within 12 working days of receiving official notification of your leaving service
  • Provide you with details of your benefits at least 6 months before you reach the age of 65
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