See London Overground timetables.

New trains

The new four-car trains have walk-through carriages, air-conditioning, USB charging points, free Wi-Fi, live information screens and more wheelchair spaces. They can carry almost 700 people - double the number of the old two-car diesel trains that had been operating on the route. They are also much better for air quality and the environment.

Services now run every 15 minutes for most of the day.

Enjoy free travel up until 1 October 2019

For those of you who were caught up in the delay in bringing the new trains into service, we would like to thank you for your patience.

The Mayor of London, Sadiq Khan, has secured a month of free travel on London Overground's Gospel Oak to Barking services. This is being funded by Bombardier Transportation which makes the new trains.

You must have a valid ticket or validated Oyster, contactless card or device to travel on this route during the month of free travel. If you don't, you may be charged a penalty fare.

The free travel will be offered through a refund. You will be refunded for the Gospel Oak to Barking part of journeys between 31 August and 1 October 2019 (inclusive) based on the full single pay as you go fare. Anyone travelling on the line during these dates will be eligible for the refund - it will be issued for every full or part journey made on the route.

If you are issued with a penalty fare for travelling without a ticket, you cannot claim this back. Find out how to appeal a penalty fare

How to get a refund

You will need a valid ticket or validated Oyster, contactless card or device for your journey as normal between 31 August and 1 October 2019 (inclusive).

The Gospel Oak to Barking element of your fare will be refunded in different ways, depending on the type of ticket you have.

Contactless

  • We'll automatically refund the pay as you go fare to your contactless card as long as you touch in and out on every journey
  • This will normally take up to two weeks after you've travelled
  • If you have an online account, we'll let you know by email when your refund has been processed and credited. If you don't already have one, create an online account now

You must touch in and out on every journey to be refunded

Oyster (pay as you go, 7 Day Travelcard or Monthly Travelcard)

  • We'll automatically refund the pay as you go fare to your Oyster card as long as you touch in and out on every journey
  • This will normally take up to two weeks after you've travelled
  • The refund will be loaded onto your card the next time you touch in anywhere on the TfL network
  • If you have an online account, we'll let you know by email when your refund has been processed and credited. If you don't already have one, create an online account now

You must touch in and out on every journey to be refunded.

Oyster Travelcard valid for longer than one month

  • We'll refund the pay as you go fare as web credit into your online account
  • You can use this web credit against your next ticket or cash it in
  • You will be refunded by 30 November 2019
  • Make sure you've registered the Oyster card you use on your TfL online account to get your refund. If you don't already have an one, create an online account now 
  • You must register your Oyster card on an online account by no later than 29 October 2019. We won't be able to process your refund if you don't add your Oyster card to your online account in time. The sooner you do this, the sooner we will be able to refund you
  • We'll let you now by email when your refund has been processed and credited to your account

Web credit is only available for customers with an Oyster Travelcard valid for longer than one month because Oyster cards can only hold up to £90 pay as you go credit. Payment as web credit is the best way to make sure customers get the pay as you go refunds they are due.

Also, Travelcard customers who don't use the pay as you go credit on their Oyster card won't be able to cash it in until their Travelcard has expired, whereas any web credit received can be cashed in as soon as it's in their online account

Paper ticket

  • Submit a refund claim to TfL Customer Service by no later than 29 October 2019 by calling 0343 222 1234 (TfL call charges)
  • Keep your ticket or receipt as proof of travel - you must provide a copy when you submit your claim
  • Refunds will be made by bank transfer - provide your bank account details when you contact Customer Service
  • Your refund will be processed by 30 November 2019
  • If you can't provide proof of travel, you won't be eligible for a refund
  • If you normally use a paper ticket, consider switching to contactless or Oyster for the free travel period in order to receive an automatic refund

Receiving your refund

Refunds will only be made in the ways outlined above. We will not issue cheques or give cash refunds.

If you haven't received your refund by the dates listed, call us or select a form on the Help & contacts page.

For contactless or Oyster cards, you must touch in and out on every journey to be eligible for free travel. If the reader isn't working, please find one that is or ask a member of staff for help. If you forget, please contact us as soon as you can.

Refund amount

The refund will be based on the full single pay as you go fare for the Gospel Oak to Barking part of your journey. This will vary depending on your start and end stations, the time of day you travelled (peak/off peak), the zones you've travelled through and your ticket type.

Capped journeys will be refunded based on the full single fare at the pay as you go value.

You will only be refunded if you travel on London Overground's Gospel Oak to Barking services between 31 August and 1 October 2019 (inclusive).

Planned weekend closures

Network Rail engineering works which could not be rescheduled mean the Gospel Oak to Barking route will be closed all day on Saturday 28 and Sunday 29 September 2019. Rail replacement buses will run.

Contact us

Online: Help & contacts
Phone: 0343 222 1234 (TfL call charges)
Textphone: 0800 112 3456
Write: TfL Customer Service, 4th Floor, 14 Pier Walk, London SE10 0ES