As part of temporary changes to the Congestion Charge, the residents' discount is closed to new applicants.
You can apply for a discount online, but you'll need to supply certain documents to show you're entitled to the discount.
Until we confirm your application is successful, you must continue to pay the daily Congestion Charge in full to drive within the charging zone. These discounts do not apply to the Ultra Low Emission Zone (ULEZ).
Find out about paying the Congestion Charge.
You don't have to pay the Congestion Charge or register with us if the vehicle is recorded at the DVLA in one of these categories:
This information will be on your vehicle's V5C (logbook). If you are unsure then please contact us.
Taxis are exempt from paying the Congestion Charge when actively licensed with London Taxi and Private Hire (TPH). A vehicle will be removed from the register of exempt vehicles on the surrender, expiry or revocation of the license.
Private hire vehicles (PHVs) are not exempt from the Congestion Charge. PHV drivers and operators need to pay the Congestion Charge if they travel within the zone during charging hours.
PHVs designated as wheelchair-accessible vehicles will still have an exemption from the Congestion Charge as long as they are fulfilling a private hire booking. They must also be actively licensed with London Taxi and Private hire (TPH).
Some PHV vehicles may be eligible for one of the Congestion Charge discounts.
Certain vehicles, including buses, registered in European Economic Area member states, must also be registered with us to qualify for an exemption.
Other categories of exemption include:
If you think your vehicle falls into this category, please contact us.
Certain groups can use our reimbursement scheme to claim a refund, such as NHS staff and patients.