Account type

Once you have opened a personal account or business account, you will be able to add up to 5 people as authorised users to help you manage your account. Each user will be given unique sign in credentials.

There is little difference between these account types.

With either account you can nominate up to 5 account users to help manage it. Each user will get their own sign in credentials.

Personal account users can set up Auto Pay, an automated payment service for up to 5 vehicles. Suitable for:

  • Resident's discount
  • Blue Badge holders
  • 9+ seater discount
  • Cleaner vehicle discount
  • Motor tricycles
  • Roadside recovery vehicles

Business account users can set up Auto Pay or Fleet Auto Pay, an automated payment service for companies with a fleet of 6 or more vehicles. Also suitable for accredited breakdown vehicle discount.

* Required field

Name (this person will be the account holder)
Email address

All account-related correspondence will be sent to the email address you supply here.

If you are setting up an account on behalf of a business, you may prefer to enter your individual work email address rather than a group one. This will make it easier to send and receive important emails.


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Telephone number *

Add at least 1 contact telephone number


You need to create a 6-digit number to set up secure online access to your London Road User Charging account. This number will also help identify you if you contact us by phone.

* Required field