Trialling an on-demand bus service that operates flexibly in response to local demand
We are running two trials of demand-responsive bus services. We want to find out whether they can:
- Complement current public transport services
- Reduce car dependency
- Offer a service that is accessible and easy to use
The trials are taking place in the London Borough of Sutton and the London Borough of Ealing. Both are running for 12 months.
How it works
Demand-responsive bus services take multiple passengers heading in the same direction and book them into a shared vehicle. The services operate from 'corner to corner', so there are no fixed routes or bus stops.
Instead, the app shows people a clear map of where their virtual bus stop is. They are picked up and dropped off within 200m of their requested destinations. This helps ensure that even with multiple pick-ups, there are no lengthy detours.
- The services can be booked by customers aged 13 and over
- Journeys can be booked by phone or through the GoSutton or Slide Ealing app available on the App Store and Google Play
- Oyster cards and contactless are not accepted
- Freedom Pass holders and members of the English National Concessionary Travel Scheme can travel free on the service
- Buses are wheelchair accessible
The GoSutton trial service is run in collaboration with ViaVan and Go-Ahead.
- The service operates Monday to Sunday 06:30 to 21:30
- Journeys cost between £2 and £3.50 (depending on time of day and journey length)
- The trial runs for 12 months from 28 May 2019
Area of operation
The Slide Ealing trial service is run in collaboration with RATP and MOIA.
- Slide Ealing runs Monday to Sunday 06:00 to 01:00
- Journeys cost £3.50
- The trial runs for 12 months from 13 November 2019
Slide Ealing covers an area from Southall to the North Circular, and from the A40 to Boston Manor.