Why plan?

Many disabled Londoners are able to use mainstream public transport services, or rely on their private cars. However, some rely on door-to-door services such as Dial-a-Ride due to the nature of their disability or their age. Four per cent of disabled Londoners are registered with Dial-a-Ride, with usage concentrated among older disabled Londoners.

Requirements for your planning application

Dial-a-Ride services are often associated with the following types of development (but not limited to): community centres, social clubs, shopping centres, personal businesses (ie banks), religious buildings, public entertainment buildings, education and medical establishments (although not hospitals) and residential locations.

All Dial-a-Ride vehicles carry disabled Blue Badges, but sometimes need specific provisions in terms of a drop-off and a parking bay large enough to accommodate a minibus with space at the rear to deploy a tail lift. Locations likely to be served by Dial-a-Ride need to consider any height restrictions that may prevent Dial-a-Ride minibuses from gaining access.

The minimum dimensions required for safe operation of Dial-a-Ride's largest minibuses are as follows:

  • Height - at least 2.6 metres clearance
  • Width - at least 2.08 metres clearance
  • Length - at least 9.8 metres clearance

Some developments will need to provide facilities for Dial-a-Ride operations. This will be assessed on a case-by-case basis and should be discussed with TfL at the earliest opportunity. .


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