Overhead shelter in waiting areas will protect from rain and other precipitation, but side panels are recommended in windy areas to protect passengers from this.
Passengers should feel comfortable and secure in waiting environments. Waiting areas should be well lit, well heated and ventilated. In locations where temperatures may become especially high and there is little natural ventilation, shade from the sun and air conditioning may also be appropriate.
Waiting areas should also be designed so as to offer maximum levels of natural surveillance (for example, with glass walls), and monitored by CCTV or staff. Passenger information and announcements should be made in waiting areas which should be located within opportunity spaces. A regular maintenance regime should be carried out to ensure the waiting area is kept in good order.
Platform canopies, bus shelters and cycle parking should be of suitable design to provide protection from inclement weather. Our standard on Station Planning provides details of the design of many of these features.
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