Integration is about making public transport more attractive to existing and potential passengers and about how the transport system, including interchanges, can contribute to the achievement of broader economic, social, and environmental objectives.

Inter-modal public transport interchange occurs when people transfer between rail, Underground, Docklands Light Railway (DLR), trams, bus, taxi, coach, air, or River Bus services. Delivery of simpler, more convenient and better quality transport interchange is an essential element of improved integration. As this is achieved, journeys by public transport become faster, easier, safer, more reliable and enjoyable.

Public transport can add real value to the city through being better integrated within its wider context. Interchanges can play a key role in achieving this added value to the benefit of passengers, transport operators, users of associated non-transport facilities and services, as well as to providers, owners and developers of transport interchanges and their surrounding areas.

By following these aims, an interchange can become an identifiable place, with its own character and with potential to become a destination in its own right.

This website, and supporting Quick reference guide, has been designed to provide advice and guidance to those within Transport for London and delivery partners, including the boroughs.

The focus of these guidelines is on multi-modal interchange between one mode of public transport and another for example between bus and train. It also considers interchange between public transport and the feeder modes used to get to and from the interchange for example walk, cycle or motor vehicle. These guidelines will be reviewed and updated as further developments and improvements take place.

This section is intended to:

  • Provide a practical tool for those involved in the planning, design and operation of transport interchanges
  • Provide a framework for evaluation of the quality of existing and proposed interchanges
  • Raise awareness of our view of best practice and encourage its promotion and adoption by all parties
  • Promote design which considers all forms of movement, local context and environmental issues
  • Assist in the preparation of broader planning policies such as Local Development Frameworks and Opportunity Area Planning Frameworks
  • Act as a portal to access useful and related best practice information and guidance and
  • Ultimately, improve the quality of planning, design and operation of interchanges

The Design and Evaluation Framework described in this section relates only to those issues which are specific to best practice design of interchanges - be it understanding existing performance, investigating improvement or designing a completely new facility.

These guidelines supplement, rather than replace, operators' design and service delivery standards and other legal and discretionary requirements, particularly safety, that apply to the design and operation of bus stops, bus stations, tram stops, piers, cycling facilities, pedestrian environments, railway and Underground stations, and should be interpreted in the context of these standards.

Design themes and principles