At 91 per cent, overall passenger satisfaction up on previous survey
"London Overground continues to earn its place at the top of the satisfaction tables, reflecting our programme of continued investment in its trains and infrastructure. With new routes and connections coming fast down the track, London Overground is in excellent shape to meet huge demand and deliver a great rail service to even more passengers in the capital and beyond"
Boris Johnson
Mayor of London
  • London Overground exceeds regional average score of 80 per cent

Transport for London's London Overground continues to lead the way in rail services for the capital with customer satisfaction scores again on the rise, according to a survey published today.

London Overground, which will next year be extended to run on some routes connecting to Liverpool Street station, was given a 91 per cent overall satisfaction rating by passengers in a survey conducted by the independent rail watchdog, Passenger Focus.

Overall satisfaction is up from last year's score of 89 per cent and compares with an 80 per cent overall satisfaction rating average score for all train operators in London and the South East with the national average score coming out at 82 per cent.

Since taking over the railway in 2007, TfL has maintained a continuous programme of investment in its services and infrastructure, delivering a new fleet of trains, extending routes, upgrading the stations and raising performance levels to make London Overground one of the most punctual and popular railways in the UK.

The Mayor of London, Boris Johnson, said:

'London Overground continues to earn its place at the top of the satisfaction tables, reflecting our programme of continued investment in its trains and infrastructure. With new routes and connections coming fast down the track, London Overground is in excellent shape to meet huge demand and deliver a great rail service to even more passengers in the capital and beyond.'

TfL's Director of Rail, Jonathan Fox, said:

'We are well advanced with our plans to extend the many benefits of London Overground services to a whole new group of passengers on the routes connecting Liverpool Street to Enfield Town, Cheshunt (via Seven Sisters) and Chingford in 2015 as well as the Romford to Upminster service.'

London Overground also came in at number two in Network Rail's performance and punctuality tables for the past year to May 2014 with 96.2 per cent of its trains arriving on time.

This compares with the national average of 89.8 per cent.