Since 2015, our retiming deliveries programme has helped to retime businesses at over 500 sites, moving 166,000 deliveries out of the peak times each year. These ranged from large national organisations to small high street businesses in the retail, hospitality and servicing sectors. Working with local authorities, we achieved benefits felt by not only the businesses but the wider community.
Did you know?
Benefits of retiming for business
More reliable delivery patterns as journeys are less likely to be delayed by congestion, letting you plan the working day more effectively.
Using vehicles around the clock improves efficiency and reduces the number of vehicles needed.
One major food service provider has reduced its HGV fleet by 18 vehicles across the UK by consolidating loads and retiming deliveries.
Fewer Penalty Charge Notices and related administration costs by delivering at times when restrictions do not apply.
The central London Congestion Charge zone operates Monday to Friday from 07:00 to 18:00. Delivering outside these times can cut costs by £11.50 per vehicle per day.
Changing delivery times to avoid congestion can cut journey times by up to 18.5% and make timings more reliable.
Corporate social responsibility
By working to reduce your environmental footprint and help improve air quality, you may see improvements in brand image, reputation and customer loyalty.
Local area benefits
Congestion and air quality
HGVs and vans make up around 35% of all road-based NOx emissions in Greater London. Congestion is a major contributor and using off-peak times when roads are less congested can reduce the environmental impacts of freight.
One business achieved a 30% reduction in CO2 emissions and a 30-minute saving each way in journey time by retiming two premises one hour earlier.
Deliveries and servicing vehicles travelling outside peak times are less likely to be involved in an incident with vulnerable road users.
Getting the timing right
Working with your local authority
A number of site-specific situations like planning conditions or noise abatement notices may impact your ability to retime, so it's important to work with your local authority to come to a solution.
To find out if any of these restrictions apply to you or for information on how to change them, contact your local authority.
Enabling quiet deliveries
Key to retiming your deliveries outside of peak times is the ability to complete your logistics with minimal noise impact to your neighbours. The tools below have been developed to help you assess and plan your noise footprint and mitigate its impact on others.
- Conduct a comprehensive site assessment
- Carry out a noise assessment to better understand the impact your activity may have on an area. You could also consider a professional body like the Noise Abatement Society to conduct a noise assessment on your behalf
- Create a noise management plan (NMP) to assist businesses, regulators and local residents to understand how noise impacts will be managed and controlled
Investing in quiet equipment and staff training
To assist you in making the transition out of the peak times, we have developed a number of tools in collaboration with the Retiming Deliveries Consortium to ensure minimal disturbance to the community by reducing noise.
Code of Practice
We have developed a Code of Practice to help organisations manage quieter delivery, collection and servicing activity.
Quiet equipment matrix
Our quiet equipment guide is an easy to use reference which outlines the quiet equipment and technology currently available to businesses and fleet operators to help minimise delivery related noise. Find out more about the quiet equipment matrix.
An online training course aims to educate staff on noise, its impact and best practice in receiving and delivering goods. This training is free to access, however sign-up is required.
Quiet buildings guidance
A guide has been compiled with input from industry on best practice for developments and to ensure quiet deliveries are possible. This guide is intended for architects, developers and local authorities and provides a list of potential measures that can be implemented to help mitigate against noise, through better building design, planning and infrastructure.
For assistance with noise or completing a professional noise assessment visit the Noise Abatement Society website.
It's important to work with your local authority when trying to retime deliveries. For more information visit your local authority's website.
Further tools to calculate potential savings
Find out about measuring and reporting on environmental impacts, including greenhouse gas emissions on the government's website.
FTA user guide
Find out about road freight conversion factors on the Freight Transport Association's website.