Outside of these hours, emergencies only should be reported to HA Marks on 020 3633 4224.
When you contact us, give us your name, the full address of the property and a contact telephone number.
If contractors are called to deal with something you, as the tenant, claimed was an emergency but was not, the costs of the call out will be recharged to you.
A maintenance surveyor might need to call at your property to inspect the repair before an order is raised to an external contractor. This may be to check if a special repair is needed or if something needs to be replaced rather than repaired.
For general enquiries about the property you occupy, contact your property surveyor.
Under Sections 11 to 16 of the Landlord and Tenant Act 1985 (as superseded by the Housing Act 1988), we, as your landlord, are responsible for the repair of the structure and exterior of your premises and certain installations for the supply of gas, water and electricity and sanitation.
Please check these responsibilities before contacting us about a repair.
We are responsible for carrying out repairs to the structure and exterior of the building, including:
As a tenant, you are responsible for the internal decoration of the property and any fittings that belong to you or have been installed by you, for example any cooker, washing machine, fridge freezer, curtain rails, additional kitchen fittings or shower fittings (if installed by you).
You must also make minor repairs internal to your property, including:
You must take reasonable care of the property and must report any repairs to us. You are responsible to us for any damage to your property caused by neglect or negligence on your or a visitor's part.