Problem: Congestion on platforms due to bottlenecks at entrances and outside train doors.
Task: Encourage customers to move along the platform, and therefore not block those trying to board or get off the train.
Solution: Green lanes painted on the platform to encourage customers not to stop in certain areas. Being trialled at Kings Cross, on the southbound Victoria line.
Problem: The space on trains and platforms is not always used as well as it could be. This leads to overcrowding and slow movement on and off trains.
Task: We need a better way to distribute passengers on platforms and on trains. This would reduce dwell time, increase capacity and improve customer comfort.
Solution: We are identifying technology solutions and design concepts to improve passenger information and increase capacity.
Problem: Our railway simulators help us to identify solutions to increase capacity and reliability, but do not present the findings in a visual way.
Task: Create a system which presents complex, dynamic systems data in a more visual and accessible way.
Solution: Use crossover virtual reality and 3D graphics technologies from the gaming industry to visualise our performance modelling.
Problem: Due to expensive overhead costs, maintenance and safety issue checks on our assets didn't happen as often as they should.
Task: To find a more cost-effective solution to enable more regular inspections.
Solution: Using drones to fly over depots, tracks and rolling stock. This has allowed us to reduce the time taken to identify and fix maintenance issues, which has also increased safety.
Problem: Providing access to track workers, ensuring safe and timely maintenance work.
Task: Eliminating accidents and finding a way to make the access process more efficient.
Solution: A mobile app for on-site maintenance teams to ensure the best use of engineering time.
Signal failure was one of the biggest causes of lost customer hours on the busy Victoria line, but thanks to a team of engineers, that's no longer the case. Nearly two years after its introduction, the remote track circuit monitoring system exemplifies our innovation at its best.
Problem: An inability to predict signal failures until they happened.
Task: We needed to find a way of monitoring every single circuit in real-time.
Solution: The software was designed (in-house) to find the faulty point instantly if the line went down. It also monitored a signal's degeneration in order to predict future breakages. This meant we were able to schedule repairs in advance, reducing failures by 54% in its first roll out.
The project: Exploring how technology solutions can use passenger mobile devices to report potential problems on the London Underground network. We aim to use actively- and passively-collected location and sensor data to enable a stronger two-way relationship with customers.
Partners: ustwo, Transport API
The project: We used aerospace composite materials to create a door which was durable, compliant with our standards and retained its structural integrity without compromising functionality. It has the additional benefit of reduced mass, which increases capacity while lowering energy usage.
Partners: London Underground, Atkins Aerospace, National Composite Centre, University College London, Wabtec.
The project: Procurement of Lighting Innovation and Technology in Europe (PRO-LITE) shows how public sector organisations can consolidate their procurement power to create economies of scale, and so support SMEs.
Through its application in the lighting industry, PRO-LITE is also demonstrating how to procure innovative technologies, and drive European economies.
Partners: Transport for London (UK), Free Hanseatic City of Bremen (Germany), Municipality of Torino (Italy), Consip (Italy), EVE (Spain), PIANOo (The Netherlands)
The project: We gave visually impaired users a system for navigating through Pimlico station independently using Bluetooth technology and audio queues. In a second phase, we extended the system to help users transferring from the Underground to buses.
Partners: Royal London Society for Blind People, ustwo