Managing my property

We offer our tenants ongoing customer support, from fitting out your property to advice on maintenance. We want you to be able to focus on what is important to you - your business and your customers.

Coronavirus support for our property customers - Winter 2020

We work with our commercial proeprty customers and we have a shared responsibility to succeed so we can continue to support our local communities, our customers and London.

We're offering extra help so you can maintain your business during and after the coronavirus pandemic.

We've also pulled together top tips and suggestions for other forms of support using our own experience, and by reviewing schemes from central and local government and other organisations.

What we're doing

Since the first lockdown was announced in March 2020, we have worked hard to give our commercial property customers the support that they need to meet the challenge of the coronavirus pandemic.

We have been amazed by the resilience of our commercial property customers and the ways in which they have been helping each other and their local communities. Now we want to provide certainty to them going into next year so that we can continue, together, to build London's recovery.

Our support for you: September 2020 to June 2021

The nature of the pandemic and the inherent uncertainty caused meant that our support for our commercial property customers has, so far, been announced in three-month stages. We now want to look further ahead, to support their recovery and business planning, through to June 2021. This will include making sure that any support for the September 2020 quarter is right for our commercial property customers and their businesses.

We will be in touch with our commercial property customers to discuss the best form of support for them and their businesses between September 2020 and June 2021. There is no standard policy for everyone, because we know that different businesses require different support. Some of businesses must close during this lockdown. Some of have been told to remain closed by the Government since March. Some businesses might just need some guidance on where they can access business support schemes, funding or relief from elsewhere.


Contact us

If you cannot find the information you need, please speak directly to your surveyor or email us at pmqueries@tfl.gov.uk