Mandatory fields are marked *

Your contact details


Toogle TooltipIf you already have an Oyster account, please use the associated email address.
Toogle TooltipIt may be quicker to resolve your enquiry by calling you back.

App details


Toogle Tooltipeg iOS 11 or Android 8.0.1. If you're unsure, you'll usually find this in Settings on your phone.
Toogle TooltipYou'll find this at the bottom of the menu in the Oyster app.

Oyster Details (if applicable)


Your comments


Toogle TooltipGive as much detail as you can. This will help us handle your enquiry quicker. Include any error messages, date and time of issue, phone details and the steps you took.

Supporting documents

You can upload up to three documents to help us answer your enquiry.
The maximum size per file is 32MB.

Data Protection Statement


We process personal data in compliance with the Data Protection Act 1998. Please see our Privacy & data protection policy.