We try to resolve your complaint the first time you contact us. If you are not satisfied with our response, tell us and we will ask a team manager to review it.
If you are still unhappy with the outcome, you can ask London TravelWatch or the Local Government Ombudsman (LGO) to consider your complaint.
London TravelWatch is the official watchdog organisation which represents the interests of public transport users in and around the capital. It is independent of TfL and can help with complaints about public transport in London.
Online: Visit the London TravelWatch website
Phone: 020 3176 2999 (09:00-17:00, Monday to Friday)
169 Union Street
London SE1 0LL
The Local Government Ombudsman (LGO) provides a free, independent service for complaints about many public authorities, including Transport for London. The LGO can investigate complaints about congestion charging, taxis, private hire cars, parking or other streets and traffic matters.
Online: How to complain to the LGO
Phone: 0300 061 0614 (08:30-17:00, Monday to Friday)
The Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH