Emirates Air Line delays

Before you claim

Please wait at least 48 hours as you might receive an automatic refund.

We do not give refunds for delays outside our control, including:

  • Strikes
  • Security alerts
  • Bad weather
  • Customer incidents e.g. a person falling ill in a cabin
  • Engineering works

Refunds are given as pay as you go credit, web credit or by transfer into your bank account.

If you used a paper ticket your refund is transferred into your bank account.

You must claim within 28 days of the delay.

Claim a refund by post

If the delay happened in the last 28 days and you were delayed for 15 minutes or more, send your:

  • Journey details (date, time and how long you were delayed for)
  • Ticket type (Oyster card, contactless card or paper ticket number)
  • Contact details (we may contact you to arrange a refund)

To:
TfL Customer Services
4th Floor
14 Pier Walk
London
SE10 0ES