Before you claim

We do not give refunds for delays outside our control, including:

  • Strikes
  • Security alerts
  • Bad weather
  • Customer incidents e.g. a person falling ill in a cabin
  • Engineering works

You must claim within 28 days of the delay.

Claim a refund by post

If the delay happened in the last 28 days and you were delayed for 15 minutes or more, send your:

  • Journey details (date, time and how long you were delayed for)
  • Payment method details (Oyster or contactless card number, or original Boarding Pass)
  • Contact details (name, address and phone number)

TfL Customer Services
4th Floor
14 Pier Walk
SE10 0ES