Before you claim

Please wait at least 48 hours as you might receive an automatic refund.

We do not give refunds for delays outside our control, including:

  • Strikes
  • Security alerts
  • Bad weather
  • Customer incidents e.g. a person falling ill in a cabin
  • Engineering works

Refunds are given as pay as you go credit, web credit or by transfer into your bank account.

If you used a paper ticket your refund is transferred into your bank account.

You must claim within 28 days of the delay.

Claim a refund by post

If the delay happened in the last 28 days and you were delayed for 15 minutes or more, send your:

  • Journey details (date, time and how long you were delayed for)
  • Ticket type (Oyster card, contactless card or paper ticket number)
  • Contact details (we may contact you to arrange a refund)

TfL Customer Services
4th Floor
14 Pier Walk
SE10 0ES