Please wait at least 48 hours as you might receive an automatic refund.
We do not give refunds for delays outside our control, including:
Refunds are given as pay as you go credit, web credit or by transfer into your bank account.
If you used a paper ticket your refund is transferred into your bank account.
You must claim within 28 days of the delay.
If the delay happened in the last 28 days and you were delayed for 15 minutes or more, send your:
TfL Customer Services
14 Pier Walk