Before you claim

You can get a refund if you haven't used your ticket and you send it to us before the start date.

We do not give a refund for used or partly used One Day Bus & Tram Passes, Day Travelcards or single or return paper tickets.

Claim a refund by post

Send your:

  • Contact details (name, email, phone number and address)
  • Ticket
  • An explanation of why you no longer need the ticket

To:
TfL Customer Services
4th Floor
14 Pier Walk
London
SE10 0ES

We will then contact you to process the refund.

Related content