Select 'service delay refund' and follow the on screen instructions to apply
If you travelled using a key card or c2c smartcard, select 'paper ticket' as the ticket type you travelled with when your journey was delayed. Enter your full card number where asked to enter your 'ticket number'.
Click on the contactless payment card you were travelling with when you were delayed
On the 'card details' screen click on 'claim for service delay' and follow the on screen instructions to apply
If you travelled on TfL Rail and some London Overground routes
If you travelled on TfL Rail services between Liverpool Street and Shenfield or London Overground services between:
Liverpool Street and Enfield Town
Liverpool Street and Cheshunt
Liverpool Street and Chingford
Romford and Upminster
Call TfL Customer Services on 0343 222 1234 to apply for a service delay refund. We are in the process of updating our online service so that you can apply for a service delay refund online if delayed on one of these routes in the future.