If your journey was delayed for reasons within our control by:
We'll refund you the single fare for the journey you were delayed on.
You can't get a service delay refund for planned service changes and engineering work, if you made an alternative journey or if your journey was delayed for a reason outside our control, like:
If you have a free travel concession, you can't apply for a service delay refund.
Service delay refunds will not be paid for delays experienced as a result of strike action. If our bus services are disrupted by strike action, call TfL Customer Services on 0343 222 1234 (TfL call charges) for guidance.
Once you have signed in, click on service delay refunds to apply.
If you travelled using a key card or c2c smartcard, select 'paper ticket' as the ticket type you travelled with when your journey was delayed. Enter your full card number where asked to enter your 'ticket number'.
If you were delayed on London Overground or TfL Rail services and arrived at your destination more than one hour late, your refund may be calculated as set out in the National Rail Conditions of Carriage if the value of the refund will be greater.
To apply for a refund as set out in the National Rail Conditions of Carriage (see the section on 'Train Service Disruption'), please write to our Customer Services team with details of your journey including date, time and how long you were delayed for.
Please include your Oyster card number, your original paper ticket or a copy of your season ticket and photocard.
Send your letter within 28 days of the delayed journey to:
TfL Customer Services
14 Pier Walk
London SE10 0ES
Once you have signed in, to apply:
If you used a contactless payment card and travelled on TfL Rail services between Liverpool Street and Shenfield or London Overground services between:
Call TfL Customer Services on 0343 222 1234 (TfL call charges) to apply for a service delay refund. We are in the process of updating our online service so that you can apply for a service delay refund online if delayed on one of these routes in the future.