Before you claim

We charge a £5 admin fee to process this refund.

You can get a refund if you have stopped using the ticket, and there is at least:

  • 6 weeks remaining on an Annual ticket
  • 7 days remaining on a Monthly ticket
  • 3 days remaining on a 7 Day ticket - in some cases if you have used your 7 Day ticket for just 3 days, there may be no refund due

You can only claim a refund if you bought your ticket at a London Overground or TfL Rail station. If not, you'll need to contact the company you bought your ticket from.

If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer.

Claim at a TfL Rail or Overground station

You should go to an Overground or TfL Rail station - if possible the same one where you bought your ticket.

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