Check your card to make sure it's not damaged e.g. scratched, cracked or bent.
We might ask you to send us your faulty photocard. If we do, do not cut it up before you send it to us.
You will need to give us your photocard number.
We will transfer any pay as you go credit or ticket to your replacement card.
We may refund any fares you have to pay while waiting for your new card.