You may be able to get a refund if your journey was delayed for 15 minutes or more.
Before you claim
We do not give refunds for delays outside our control, including:
- Security alerts
- Bad weather
- Customer incidents e.g. a person falling ill in a cabin
- Engineering works
You must claim within 28 days of the delay.
Claim a refund by post
If the delay happened in the last 28 days and you were delayed for 15 minutes or more, send your:
- Journey details (date, time and how long you were delayed for)
- Payment method details (Oyster or contactless card number, or original Boarding Pass)
- Contact details (name, address and phone number)
TfL Customer Services
14 Pier Walk