If you touch in or out by touching your purse or wallet containing both a contactless card and an Oyster card on a reader, you could experience card clash.

If you touch your Oyster card on a yellow card reader when it's in the same wallet or purse as a contactless payment card, the reader may detect more than one card. When this happens, the card reader doesn't know which one to read. This means:

  • It doesn't know which card to take payment from
  • If you get a green light it could take payment from a card that you did not intend to use
  • If you get a red light it means you won't have paid for your journey
  • If you are at a ticket gate, it may not open
  • If you are at a station, you could be charged two maximum fares for your journey. This happens when a reader charges one card when you touch in and another card when you touch out

Only touch one card on the reader to avoid paying with a card you did not intend to use.

Check for card clash

Sign in to your contactless and Oyster account to make sure that the card that you intended to pay with was charged for the journeys you made. Check the journey history for cards you've added to your account, to see if there are any unexpected journeys. If you have been charged a maximum fare on two separate cards for the same journey, you can apply for a refund by signing in to your account.

If you have been charged a fare on a card you did not intend to pay with, please contact our Customer Services team on 0343 222 1234 (TfL call charges).