FOI request detail

How much did the 'hold on' bus announcements (and subsequent revisions) cost

Request ID: FOI-4348-1718
Date published: 26 February 2018

You asked

Please could you supply the costs (in numbers) for the introduction of the new "please hold on while the bus is moving" announcements on all TFL buses. I would like the data for as far back as this has been in planning/consideration. Not just for 2018. Can it please include: > How much £ the consultation cost to come up with the idea > How much £ the implementation (or new software/recordings) cost > How much £ the subsequent revisions cost - the message has changed since the beginning of Jan > How many TFL employees were involved in the consultation process > Whether this idea was devised by a contractor or TFL Thanks

We answered

TfL Ref: 4384-1718

Thank you for your email received by us on 1 February 2018 asking for information about the new ibus announcement.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. You asked for:

How much did the 'hold on' bus announcements (and subsequent revisions) cost

Please could you supply the costs (in numbers) for the introduction of the new "please hold on while the bus is moving" announcements on all TFL buses.

I would like the data for as far back as this has been in planning/consideration. Not just for 2018.

Can it please include:

> How much £ the consultation cost to come up with the idea

> How much £ the implementation (or new software/recordings) cost

> How much £ the subsequent revisions cost - the message has changed since the beginning of Jan

> How many TFL employees were involved in the consultation process

> Whether this idea was devised by a contractor or TFL

As part of our day to day business, we routinely review the nature and causes of injuries across the Transport for London (TfL) network, challenge ourselves to generate ideas for further measures that we can implement to improve our safety performance and then assign the relevant people in the business to take these items forward. The introduction of the new announcements arose as part of this process and was delivered as part of the normal day to day duties of individuals within TfL.

I can advise that there were no additional costs associated with the implementation of the ‘Please hold on. The bus is about to move' announcement. Additionally, there was no requirement for a consultation as we create a range of different announcements using existing technology and resources.

This was a trial conducted to find out whether an announcement, such as ‘Please hold on. The bus is about to move', helps reduce on-board customer injuries, particularly from trips and falls. The trial finished on 9 February 2018, and we will be looking at whether the trial has been effective.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
Information Governance
Transport For London

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