Our ref: FOI-3904-2425

Thank you for your request received by Transport for London (TfL) on 01 March 2025 asking for the latest Staff Guide to Fares and Ticketing.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. 

Please accept our apologies for the inconvenience caused. I can confirm that we do hold the information you require. Please find attached all relevant Staff Guide to Fares and Ticketing material.

Please note, while the appearance of the Staff Guides has changed, the information is largely the same. Some minor changes include price increases of products, which have been updated.

As mentioned originally, some information relating to the revenue protection process has been redacted as it is subject to a statutory exemption to the right of access to information under section 31(a) of the FOI Act which relates to Law enforcement. Please note that disclosure under the FOI Act is considered to be a disclosure ‘to the world at large’ rather than the individual applicant. Whilst we make no suggestion that you would use the information for anything other than your own personal interest, in this instance the exemption has been applied as information regarding revenue inspection procedures could be used by people wishing to avoid paying fares.  

The use of this exemption is subject to an assessment of the public interest in relation to the disclosure of the information concerned. We recognise the need for openness and transparency by public authorities, but in this instance, we believe that balance lies in favour of withholding the information to ensure that fare evasion is prevented wherever possible to protect public funds.

If you are not satisfied with this response, please see the attached information sheet for details of your right to appeal.

Yours sincerely,

Tahsin Prima

FOI Case Officer

General Counsel

Transport for London