FOI request detail

Customer contacts

Request ID: FOI-3565-1819
Date published: 08 April 2019

You asked

F/on from FOI-3467 Requests number of customer contacts received since 2010 broken down by year

We answered

Our ref: FOI-3565-1819

Thank you for your request received by Transport for London (TfL) on 27 March 2019 asking for a further breakdown on the statistics for customer comments received.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

Please see the attached tables showing the number of customer comments received for the period 10/01/10 – 02/03/19, broken down by financial years. The ‘Safety Issues & Incidents’ category was introduced on 28/09/18.

As previously provided, I have also shown the number of contacts by the channel received and also by London Underground line where applicable, again shown by financial years.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London


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