Request ID: FOI-3559-1819
Date published: 08 April 2019
This is a request made under the Freedom of Information Act.
This request follows my email yesterday, Wednesday 20 March, regarding my request for information about the London Underground night tube.
Please could you provide information on how many staff work on any given night across the night tube services? And, since its introduction, how many official complaints have been made by staff during these times? Please can these be broken down into categories of complaints, and into monthly datasets?
I would be grateful of advice and assistance under section 16 of the FOI to ensure that my request remains within the cost limit for free information. If you hold any information of the kind I ask for, but in other types of categorisation, I would be grateful of such similar information.
If any information I have asked for is already in the public domain, please direct me to it.
Please do not hesitate to contact me if you need any clarification.
TfL Ref: FOI-3559-1819
Thank you for your email of 21st March 2019 asking for information about the Night Tube.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.
Specifically you asked:
“Please could you provide information on how many staff work on any given night across the night tube services? And, since its introduction, how many official complaints have been made by staff during these times? Please can these be broken down into categories of complaints, and into monthly datasets?”
A total of 747 staff work on any given night on the Night Tube. This is comprised of 595 customer services staff and 152 train operators.
TfL does not hold a central record of complaints made by Night Tube staff. Staff may complain to their managers at the local level and the matter may be dealt with at that level only. Unresolved complaints may escalate and require central involvement - for example, where staff raise a grievance - but such instances are logged by name, not whether the staff member was working on the Night Tube. To collate the information you have requested would require a trawl of all recorded information held at the local level since 2016 when the service began, as well as the manual checking of individual records held centrally to determine whether or not they relate to Night Tube staff.
We do not believe this is possible to achieve within the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004. Under section 12 of the FOI Act we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, and then locating, retrieving or extracting it from other information, would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described, which equates to 18 hours work.
To help bring the cost of responding to your request within the £450 limit, you may wish to consider refining it to concentrate on matters which are important to you. Although your request can take the form of a question, rather than a request for specific documents, TfL does not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request. If you have specific questions relating to these topics we may be more easily able to respond to these than to a request for copies of all the complaints received.
Please see the attached information sheet for details of your right to appeal.
FOI Case Officer
FOI Case Management Team
Transport for London
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