Could you please set out how many times the newly installed TfL Rail lifts (for example Maryland, Forest Gate, Seven Kings and Manor Park lifts) have been out of order since they were completed? I am referring to all lifts that have been newly built since TfL Rail took over the eastern section of the upcoming cross rail route in summer 2017, and also the same on the western section of the route which was taken over in 2018 by TfL Rail. Could you please breakdown the information as per the following for each lift at each station: - date the lift was completed - dates on which the lift has broken down and how long they were out of service for customers - reason for breakdown of lift (if reason unknown or not investigated, please state this)

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TfL Ref: FOI-3556-1819

Thank you for your request received on 27^th March 2019 asking for information about faulty lifts at TfL Rail stations.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.

Specifically you asked:

“Could you please set out how many times the newly installed TfL Rail lifts (for example Maryland, Forest Gate, Seven Kings and Manor Park lifts) have been out of order since they were completed? I am referring to all lifts that have been newly built since TfL Rail took over the eastern section of the upcoming cross rail route in summer 2017, and also the same on the western section of the route which was taken over in 2018 by TfL Rail.

Could you please breakdown the information as per the following for each lift at each station:

- date the lift was completed

- dates on which the lift has broken down and how long they were out of service for customers

- reason for breakdown of lift (if reason unknown or not investigated, please state this)”

Each station on the TfL Rail route is manned from 15 minutes before the first train to 15 minutes after the last train and during that time all equipment on the station is regularly checked to make sure it is working correctly. Lifts are checked first thing in the morning and throughout the day to ensure that the doors, buttons, intercom and emergency buttons are working. Whenever an asset does not work it is reported to the engineer, who will be called out to assess and fix the fault. The engineer is required on site within two hours of the fault being reported. However, if a person is stuck in a lift this is treated as an emergency and they are required to be there within 30 minutes.

New lifts were completed and ready for service in February and March of this year, as detailed below. These are the only lifts that have been installed on either the eastern of western sections of the route since TfL Rail took over responsibility for the route.

Station	Equipment Name	Date in service
Forest Gate	Lift 2 Platforms 2&3	04/02/2019
Forest Gate	Lift 1 Platform 1	04/02/2019
Manor Park	Lift 2 Platform 2	26/02/2019
Manor Park	Lift 1 Platform 1	26/02/2019
Manor Park	Lift 4 Platform 4	26/02/2019
Seven Kings	Lift 4 Platform 4	26/02/2019
Seven Kings	Lift 3 Platform 3	26/02/2019
Seven Kings	Lift 1 Platform 1	26/02/2019
Maryland	Lift 01 to Platform 1	01/03/2019
Maryland	Lift 04 to Platform 4	01/03/2019
Maryland	Lift 02 to Platform 2 and 3	01/03/2019

Although the lifts are tested and certificated prior to commissioning, minor issues with the installation and set-up do not necessarily become apparent until they are in full passenger service. The table below shows information taken directly from our faults database. It lists the faults reported on all the new lifts since they have been in service (including on occasions when, upon inspection, no fault was subsequently found). As requested it details the date, length of time the lifts were out of service, and the reason for the breakdown.

Station	Location	Date	Duration of failure	Fault Category
Forest Gate	Platform 2	19/02/2019	23:47	Sensor Issue
Forest Gate	Platform 1	19/02/2019	23:50	Door mechanism fault
Forest Gate	Platform 2	21/02/2019	20:48	Door mechanism fault
Forest Gate	Platform 2	25/02/2019	01:34	Door mechanism fault
Forest Gate	Platform 2	26/02/2019	05:41	No fault found - lift working
Maryland	Platform 1	01/03/2019	13:37	Door mechanism fault
Manor Park	Unspecified	04/03/2019	08:17	Lift stuck
Maryland	Platform 1	04/03/2019	02:49	Door fault reported - lift working on arrival - no fault found
Maryland	Unspecified	05/03/2019	03:21	Door mechanism fault
Maryland	Platform 2	06/03/2019	03:57	Lift stuck
Maryland	Unspecified	09/03/2019	02:29	Door mechanism fault
Manor Park	Platform 1	11/03/2019	06:37	Call Button Broken- Vandalism
Maryland	Unspecified	12/03/2019	04:15	No fault found - lift working
Maryland	Platform 2	15/03/2019	03:31	Door mechanism fault
Maryland	Unspecified	19/03/201	02:57	Door mechanism fault
Seven Kings	Unspecified	20/03/2019	03:39	Pre-Lock Fault
Manor Park	Platform 1	20/03/2019	10:07	Door mechanism fault
Maryland	Unspecified	25/03/2019	01:16	Door mechanism fault
Maryland	Platform 1	25/03/2019	145:21	Vandalism
Maryland	Unspecified	29/03/2019	61:55	Keeps stopping between floors - lift working on arrival of engineer
Forest Gate	Unspecified	29/03/2019	19:08	Door mechanism fault

Staff are always on hand to offer advice and support if a lift is out of service. They will ensure that any person needing to use the lifts can make their journey either by assisting them to the platform via the stairs or, if necessary, by organising an accessible taxi to the next accessible station.

Lifts on the TfL Rail route all receive a thorough inspection every six months as well as a safety assessment one, five and ten years after installation.

If this is not the information you are looking for please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

David Wells

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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