FOI request detail

Data acquisition, storage and retention

Request ID: FOI-3423-2223
Date published: 29 March 2023

You asked

Please provide the relevant information explaining what data is stored with regard to the issuance and denial of ULEZ exemption requests. Thank you.

We answered

TfL Ref: FOI-3423-2223

Thank you for your request of 16th March 2023 asking for information about the ULEZ scheme.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

Specifically you asked:

Please provide the relevant information explaining what data is stored with regard to the issuance and denial of ULEZ exemption requests.”

I can confirm that we hold the information you require.

The following page of our website details the information that may be collected in the operation of our Road User Charging Schemes (including ULEZ). Note that the exact personal information that is held will vary depending on the particular relationship we have with individuals and their history of engagement with us, and will be dependent on factors such as whether they have a Road User Charging Account, whether they have previously paid a charge or been issued with a Penalty Charge Notice, or whether they have applied for an exemption or one of the scrappage schemes:

https://tfl.gov.uk/corporate/privacy-and-cookies/road-user-charging

Details of the discounts and exemptions that apply in respect of the ULEZ scheme are published on our website via the following link, along with the forms for applying. Those forms shows the information that owners are required to provide to us in order for their exemption application to be considered.

https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/discounts-and-exemptions

Note that owners who believe their vehicles are wrongly recorded as non-compliant with the emissions standards and want this corrected do not qualify for “an exemption”. Rather, they will need to provide evidence to us that their vehicles are in fact compliant. Details of the ULEZ standards are provided on our website here:

https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/ways-to-meet-the-standard#:~:text=To%20meet%20the%20ULEZ%20emissions,vehicle%20log%20book%20(V5C).

Owners can check if their vehicles are compliant here:

https://tfl.gov.uk/modes/driving/check-your-vehicle/

Anybody needing advice about any aspect of the ULEZ scheme can submit an enquiry here:

https://tfl.gov.uk/modes/driving/ulez-make-an-enquiry-wizard

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

David Wells
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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