FOI request detail

Staff Guide to Fares and Ticketing 2023

Request ID: FOI-3250-2223
Date published: 15 March 2023

You asked

To Whom It May Concern, Could you please provide a suitably redacted (if necessary) copy of the Staff Guide to Fares and Ticketing (all books) (2023 edition) when it becomes available. Thanks,

We answered

TfL Ref: FOI-3250-2223

Thank you for your request received by Transport for London (TfL) on 5th March 2023 asking for the latest Staff Guide to Fares and Ticketing 2023.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

Specifically you asked:

Could you please provide a suitably redacted (if necessary) copy of the Staff Guide to Fares and Ticketing (all books) (2023 edition) when it becomes available.”

I am afraid that TfL does not hold the requested information as a 2023 version of the Guide has not yet been produced. Note that only information that is held at the time a request is made falls under the scope of the Freedom of Information Act. We cannot commit to provide future records when they become available.

The latest version of the Guide (dated September 2022) can be found on the FOI pages of our website here: https://tfl.gov.uk/corporate/transparency/freedom-of-information/foi-request-detail?referenceId=FOI-2034-2223

Due to the late confirmation of this year’s main fares revision, there was not time to produce a Staff Guide update in March as usual. This has now been deferred to the June fares revision. You may wish to submit a further request at that time.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely,

David Wells
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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