Lifts at Cutty Sark DLR
Request ID: FOI-3207-1920
Date published: 05 February 2020
You asked
F/O 2649-1920
Many thanks for your response. I agree that the outages at Cutty Sark are under reported, but it’s still useful to see the information.
There is one part of my original question that isn’t answered in what you sent, which is what action tfl have taken over the breach of contract regarding escalators. Have the concession operators had financial penalties and if so what amount?
And there is a follow up question, if that’s allowed please, which is how are you planning to increase the accuracy of reporting of outages at Cutty Sark?
We answered
TfL Ref: 3207-1920
Thank you for your request received by Transport for London (TfL) on 21 January 2020 asking for information about escalators at Cutty Sark DLR station.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. Your questions and are replies are as follows:
1. What action TfL have taken over the breach of contract regarding escalators.
There has been no breach of contract. Provisions for escalator outage are detailed within the Concession Agreement and any action taken will be in accordance with the Concession Agreement.
2. Have the Concession operators had financial penalties and if so what amount?
There have been no recent financial penalties to the Concessionaire in relation to the escalator failure. However, once the escalators have been fully fixed at Cutty Sark this will be reviewed taking into account the entire outage duration.
3. How are you planning to increase the accuracy of reporting of outages at Cutty Sark?
We are currently working with our Franchise operator KeolisAmey Docklands to review the fault reporting process.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London
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