how many Highbury & Islington to West Croydon services have been 1) cancelled or terminated at New Cross Gate, and 2) diverted to Crystal Palace, between 26 December and 14 January.
Request ID: FOI-3107-1920
Date published: 27 January 2020
You asked
Please could you confirm how many Highbury & Islington to West Croydon services have been 1) cancelled or terminated at New Cross Gate, and 2) diverted to Crystal Palace, between 26 December and 14 January.
The service on this line has been deteriorating for some time (delayed trains, last-minute diversions, and further delays and inconvenience all round ), and I would like to make an official complaint to the Mayor of London and my local MP.
We answered
TfL Ref: 3107-1920
Thank you for your request received by Transport for London (TfL) on 14 January 2020 asking for information about how many London Overground Highbury & Islington trains to West Croydon have been cancelled, terminated at New Cross Gate or diverted to Crystal Palace between 26 December and 14 January 2020.
Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require.
Please see below table showing how many Highbury & Islington to West Croydon services have been 1) cancelled or terminated at New Cross Gate, and 2) diverted to Crystal Palace, between 26 December and 14 January.
|
Date
|
Crystal Palace
|
New Cross Gate
|
Norwood Junction
|
Sydenham
|
West Croydon
|
Grand Total
|
|
26/12/2019
|
|
|
|
|
67
|
67
|
|
27/12/2019
|
|
5
|
|
1
|
28
|
34
|
|
28/12/2019
|
|
|
1
|
1
|
41
|
43
|
|
29/12/2019
|
|
|
|
|
14
|
14
|
|
30/12/2019
|
7
|
1
|
|
|
54
|
62
|
|
31/12/2019
|
|
|
|
1
|
72
|
73
|
|
01/01/2020
|
2
|
|
|
1
|
78
|
81
|
|
02/01/2020
|
2
|
|
|
|
69
|
71
|
|
03/01/2020
|
1
|
|
|
1
|
70
|
72
|
|
04/01/2020
|
1
|
|
|
|
71
|
72
|
|
05/01/2020
|
|
|
|
|
12
|
12
|
|
06/01/2020
|
1
|
|
|
1
|
69
|
71
|
|
07/01/2020
|
2
|
|
|
1
|
63
|
66
|
|
08/01/2020
|
|
2
|
|
|
16
|
18
|
|
09/01/2020
|
2
|
|
|
|
48
|
50
|
|
10/01/2020
|
4
|
|
|
|
68
|
72
|
|
11/01/2020
|
|
5
|
2
|
3
|
52
|
62
|
|
12/01/2020
|
|
|
|
|
12
|
12
|
|
13/01/2020
|
8
|
1
|
|
|
63
|
72
|
|
14/01/2020
|
4
|
|
|
|
66
|
70
|
|
Grand Total
|
34
|
14
|
3
|
10
|
1033
|
1094
|
So as an example, on the 28th December 2019, of the 43 trains with a destination of West Croydon, 1 service terminated at Norwood junction, 1 service terminated at Sydenham and 41 services terminated at West Croydon as planned.
If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London
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