FOI request detail

Waterloo Underground Station lifts

Request ID: FOI-3090-1819
Date published: 28 February 2019

You asked

As of the recent weeks, there have been 3+ lift signs installed in the main ticket hall of Waterloo Underground Station. This is completely separate from the Jubilee line lift. 1) Why have lift signs been installed and not covered before the lift is available? 2) When is the planned date for the lift being made available to customers? 3) Where is the lift being installed? Any diagrams, station plans or planning notes would be appreciated. 4) Is this lift just for the Waterloo and City Line? 5) Are there any plans to make the Northern and Bakerloo lines step free?

We answered

TfL Ref: 3090-1819

Thank you for your request received by Transport for London (TfL) on 14 February 2019 asking for information about lift works at Waterloo Underground Station.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy.  I can confirm that we hold some of the information you require. Your request and our replies are as below:

1) Why have lift signs been installed and not covered before the lift is available?

The signs were left exposed in error and were covered up as soon as staff became aware of the problem.

2) When is the planned date for the lift being made available to customers?

The lifts are being provided by Network Rail as part of their scheme to bring the former International Terminal areas of the mainline station back into operational use. Network Rail have not given a firm date but it is likely to be during March 2019.

3) Where is the lift being installed?

The lifts are located off the new area before the gate line beyond the recently reinstated International Terminal platforms. These will stop at what’s known as ‘Orchestra Pit’ level and then London Underground main ticket hall level, linked by means of a corridor to what used to be the route from the arrivals hall to the ticket hall.

4) Is this lift just for the Waterloo and City Line?

The lifts give access to and from the London Underground main ticket hall level. The only platforms that can be accessed from here are those for the Waterloo & City line, although the departures platform can only be reached by pre-existing steep ramps which may not be suitable for customers in wheelchairs. We are currently investigating how this situation could be overcome but for the time being, we will not be promoting this as a step-free route, although it is available for those customers with pushchairs, heavy luggage, etc.  The arrivals platform does not have this problem, as it has a lift. Note that there is a gap between the train and platform on both sides and therefore manual boarding ramps have been installed.

5) Are there any plans to make the Northern and Bakerloo lines step free?

We are working with the developers of Elizabeth House to investigate whether they are able to facilitate the installation of lifts to one or both sets of platforms. There is no funding in the current TfL Business Plan for any new step-free access schemes. Note that there is already a step-free route to the southbound Bakerloo line platform.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

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