FOI request detail

Connect Radio recordings

Request ID: FOI-3022-1819
Date published: 28 February 2019

You asked

1) Are Connect Radio group calls recorded, and if so, how long are they retained? 2) Are Connect Radio private calls recorded, and if so, how long are they retained? 3) Are Connect Radio text messages recorded, and if so, how long are they retained?

We answered

TfL Ref: FOI-3022-1819

Thank you for your email received by Transport for London (TfL) on 10 February 2019.

Your request has been processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy. I can confirm we do hold the information you require. You asked:

1) Are Connect Radio group calls recorded, and if so, how long are they retained?

2) Are Connect Radio private calls recorded, and if so, how long are they retained?

Connect Radio Group and Private calls are both recorded and retained for a minimum of 6 months. Staff are made aware that all use of Connect radio is recorded through our training programmes and internal publications.

3) Are Connect Radio text messages recorded, and if so, how long are they retained?

Connect Radio text messages are recorded but there is no minimum length of time of retention.

If this is not the information you are looking for, or if you are unable to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Eva Hextall

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

1) Are Connect Radio group calls recorded, and if so, how long are they retained?

2) Are Connect Radio private calls recorded, and if so, how long are they retained?

3) Are Connect Radio text messages recorded, and if so, how long are they retained?

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