Dear Transport for London, I would like to make a request that follows on from a previous request that you were able to help me with (FOI-2267-1920). I would like to find out the number of times TfL has received complaints from residents who have said they are able to hear noise caused by the movement of London Underground trains from inside their homes. Between 01/10/19 and 01/01/20, can you please tell me the total number of such complaints that have been received? When responding to this request, can TfL please ensure the following: - For each individual complaint, please give the tube line the complaint relates to - For each individual complaint, please tell me which postcode area the complainant lives in (for example: SE1 or SW1V) - When calculating the total number of complaints, can you please include all complaints received by customer services via email, post and phone call. Kind regards,

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Our ref: FOI-2930-1920/GH

Thank you for your request received by Transport for London (TfL) on 2 January 2020 asking for information about tube noise complaints.

Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.

Between 01/10/19 and 01/01/20, we received 52 complaints from residents about Tube noise coming into their homes. Please see below the breakdown of complaints per line, with the first part of the postcodes:

Bakerloo 0

Central  6

E1

E3

E2

E2

E2

E2

Circle, Metropolitan and Hammersmith & City 4

EC1M

WC1X

WC1X

HP5

District 5

SW15

SW5

SW3

SW7

SW6

Jubilee 5

W1K

NW1

NW1

NW1

NW1

Northern 9

NW1

SW17

NW3

SE17

SW19

WC2H

SE17

SW9

N19

Piccadilly 4

SW7

W4

W4

N11

Victoria 19

N1

SW8

E17

N1

N1

N1

N1

N1

E11

N1

SW8

SW1E

N1

N5

SW1V

SW1V

N1

N1

N15

If this is not the information you are looking for please do not hesitate to contact me.

If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.

Yours sincerely

Graham Hurt

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

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