Complaints regarding tube noise Oct 2019 to Jan 2020
Request ID: FOI-2938-1920
Date published: 24 January 2020
Dear Transport for London,
I would like to make a request that follows on from a previous request that you were able to help me with (FOI-2267-1920).
I would like to find out the number of times TfL has received complaints from residents who have said they are able to hear noise caused by the movement of London Underground trains from inside their homes.
Between 01/10/19 and 01/01/20, can you please tell me the total number of such complaints that have been received?
When responding to this request, can TfL please ensure the following:
- For each individual complaint, please give the tube line the complaint relates to
- For each individual complaint, please tell me which postcode area the complainant lives in (for example: SE1 or SW1V)
- When calculating the total number of complaints, can you please include all complaints received by customer services via email, post and phone call.
Our ref: FOI-2930-1920/GH
Thank you for your request received by Transport for London (TfL) on 2 January 2020 asking for information about tube noise complaints.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
Between 01/10/19 and 01/01/20, we received 52 complaints from residents about Tube noise coming into their homes. Please see below the breakdown of complaints per line, with the first part of the postcodes:
Circle, Metropolitan and Hammersmith & City 4
If this is not the information you are looking for please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
FOI Case Officer
FOI Case Management Team
Transport for London
Back to top