Complaints regarding tube noise Oct 2019 to Jan 2020
Request ID: FOI-2938-1920
Date published: 24 January 2020
You asked
Dear Transport for London,
I would like to make a request that follows on from a previous request that you were able to help me with (FOI-2267-1920).
I would like to find out the number of times TfL has received complaints from residents who have said they are able to hear noise caused by the movement of London Underground trains from inside their homes.
Between 01/10/19 and 01/01/20, can you please tell me the total number of such complaints that have been received?
When responding to this request, can TfL please ensure the following:
- For each individual complaint, please give the tube line the complaint relates to
- For each individual complaint, please tell me which postcode area the complainant lives in (for example: SE1 or SW1V)
- When calculating the total number of complaints, can you please include all complaints received by customer services via email, post and phone call.
Kind regards,
We answered
Our ref: FOI-2930-1920/GH
Thank you for your request received by Transport for London (TfL) on 2 January 2020 asking for information about tube noise complaints.
Your request has been considered under the requirements of the Freedom of Information Act 2000 and our information access policy. I can confirm that we do hold the information you require.
Between 01/10/19 and 01/01/20, we received 52 complaints from residents about Tube noise coming into their homes. Please see below the breakdown of complaints per line, with the first part of the postcodes:
Bakerloo 0
Central 6
E1
E3
E2
E2
E2
E2
Circle, Metropolitan and Hammersmith & City 4
EC1M
WC1X
WC1X
HP5
District 5
SW15
SW5
SW3
SW7
SW6
Jubilee 5
W1K
NW1
NW1
NW1
NW1
Northern 9
NW1
SW17
NW3
SE17
SW19
WC2H
SE17
SW9
N19
Piccadilly 4
SW7
W4
W4
N11
Victoria 19
N1
SW8
E17
N1
N1
N1
N1
N1
E11
N1
SW8
SW1E
N1
N5
SW1V
SW1V
N1
N1
N15
If this is not the information you are looking for please do not hesitate to contact me.
If you are not satisfied with this response please see the attached information sheet for details of your right to appeal.
Yours sincerely
Graham Hurt
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
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