Dear Sirs, Unless otherwise mentioned all periods of data shall be restricted to 2014-2018. Can you please provide the names of any subcontractors used by TFL in relation to the Docklands Light Railway in particular the name of the company(s) in control of maintaining and serving the Docklands Light Railway. Can you please provide the franchise and/or service agreement between TfL and the Company(s) or are responsible for maintaining and serving the DLR. Can you please provide the revenue generated for TfL from the Docklands Light Railway from 2015-2018, including tickets fare fees retained by TfL and payments from either Serco/ Keolis Amey either contractual or ad-hoc payments. Please provide the percentage amount of the TfL budget and the gross and net monthly expenditure by TfL on the Docklands Light Railway. Please provide the TfL policy for prosecuting fare evasion on the Docklands Light Railway, and if this is contracted out or delegated to a third party, please provide the name of the third-party. Please provide the number of prosecutions for fare evasions on the Docklands Light Railway and the gross amount of money reclaimed as a result. Please provide the TfL policy on using plain clothes ticket inspectors, and whether any such policy applies to the Docklands Light Railway. Please provide the TfL and/or the Docklands Light Railway policy on the reviewing of CCTV footage in respect of fare evasion. Please provide the amount of prosecutions on TfL or the DLR that have been started as a result of CCTV surveillance or observations. Please provide the amount of charges, prosecutions and successful prosecutions for fare evasion on the Jubilee Line and the Docklands Light Railway. Any policies which apply to TfL or the Docklands Light Railway which regard CCTV and CCTV policy. Many thanks

---

TfL Ref: FOI-2772-1819

Thank you for your Freedom of Information request of 22^nd January 2019 asking for information about the Docklands Light Railway and revenue protection.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. Your questions are answered in turn below:

Question 1: Can you please provide the names of any subcontractors used by TFL in relation to the Docklands Light Railway in particular the name of the company(s) in control of maintaining and serving the Docklands Light Railway:

Answer: The following subcontractors are used in operating the DLR:

Airwave – provision of emergency services radio;

G4S – cash services (such as cash collection from ticket vending machines);

Pittville Leasing Ltd – leasing of vehicles;

Thales Ground Transportation Systems UK Ltd – SelTrac signalling system (repair of hardware and provision of spares);

ATOS / Worldline and NCC Escrow Novation – storage of source code of ticket vending machine software;

Network Rail – maintenance responsibilities for shared structures;

Nexus Alpha – incident recording and messaging service;

Keolis Amey Docklands – operation and maintenance of services;

CGLR – design, build, finance and maintain Lewisham extension;

EDF – electricity supplies;

Kantar TNS – user surveys.

Question 2: Can you please provide the franchise and/or service agreement between TfL and the Company(s) or are responsible for maintaining and serving the DLR.

Answer: The Franchise agreement and associated schedules can b found online here:

http://content.tfl.gov.uk/dlr-franchise-agreement-redacted-version.pdf

http://content.tfl.gov.uk/dlr-franchise-agreement-schedules-redacted.pdf

http://content.tfl.gov.uk/dlr-franchise-agreement-schedule-01-appendix-1.pdf

Question 3: Can you please provide the revenue generated for TfL from the Docklands Light Railway from 2015-2018, including tickets fare fees retained by TfL and payments from either Serco/ Keolis Amey either contractual or ad-hoc payments.

Answer: The gross revenue per year is as follows:

2015/16 – £171.4 million

2016/17 - £180.3 million

2017/18 – £181.9 million

Question 4: Please provide the percentage amount of the TfL budget and the gross and net monthly expenditure by TfL on the Docklands Light Railway.

Answer: Expenditure on DLR accounts for 2% of TfL’s 2018/19 budgeted operating expenditure. Please see the attached spreadsheet for the expenditure figures by period since 2013/14.

Question 5: Please provide the TfL policy for prosecuting fare evasion on the Docklands Light Railway, and if this is contracted out or delegated to a third party, please provide the name of the third-party.

Answer: The relevant policy can be fund online here:

http://content.tfl.gov.uk/revenue-enforcement-and-prosecution-policy.pdf

The ticket inspectors on the DLR are Keolis Amey DLR employees.

Question 6: Please provide the number of prosecutions for fare evasions on the Docklands Light Railway and the gross amount of money reclaimed as a result.

Answer: TfL only started handling DLR prosecutions with effect from 23 July 2017, for Keolis Amey DLR (the current operator). Prior to this any prosecutions would have been conducted by the previous operator, SERCO.

In 2017/18, periods 5 to 13 (23/07/17 – 03/02/18), there were 33 cases. In 2018/19 periods 1 to 11 (01/04/18 – 02/02/19) there were 69 Cases. TfL does not hold information on the gross amount of money reclaimed by mode of transport – we prosecute all cases as TfL and receive all money in bulk as TfL rather than subdivided by mode. That said, for DLR related cases we can advise that the average fine imposed in 2017/18 was £126 per case and the average cost awarded to TfL was £130 per case.

In 2018/19 the average fine imposed was £137 per case and the average cost awarded to TfL was £146 per case. Recovery of fines is the responsibility of HMCTS. Offenders can pay in instalments based on their means, as directed by the court. Fines go to the Treasury and costs to TfL. Where appropriate TfL also seeks compensation for any fares avoided.

Question 7: Please provide the TfL policy on using plain clothes ticket inspectors, and whether any such policy applies to the Docklands Light Railway.

Answer: There is no specific policy. To deploy in plain clothes is a tactical option that is not prohibited by any statute or TfL policy as long as the staff can identify themselves as authorised to check tickets and/or issue Penalty Fares or report for consideration of prosecution any passengers committing an offence through the production of an appropriate ID/Authority.

Question 8: Please provide the TfL and/or the Docklands Light Railway policy on the reviewing of CCTV footage in respect of fare evasion.

Answer: The TfL policy on the use of CCTV can be found online here:

https://tfl.gov.uk/corporate/privacy-and-cookies/cctv

Question 9: Please provide the amount of prosecutions on TfL or the DLR that have been started as a result of CCTV surveillance or observations.

Answer: No prosecutions have occurred solely based on CCTV evidence - all result from ticket checking and subsequent reporting by authorised revenue protection staff.

Question 10: Please provide the amount of charges, prosecutions and successful prosecutions for fare evasion on the Jubilee Line and the Docklands Light Railway.

Answer: TfL does not hold data by line/service – only by mode of travel. Each prosecution is for one charge of fare evasion. The number of prosecutions on the DLR is shown in answer to Q6. TfL has achieved a 100% success rate in cases prosecuted in court.

Question 11: Any policies which apply to TfL or the Docklands Light Railway which regard CCTV and CCTV policy.

Answer: See response to Question 8.

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

David Wells

FOI case Officer

FOI Case Management Team

General Counsel

Transport for London

Attachments

Back to top

---