FOI request detail

Complaints on Noise generated from train tracks

Request ID: FOI-2668-2223
Date published: 01 February 2023

You asked

Greetings I humbly request sample complaints made by the general public as i wish to justify key sections of a project I am undertaking in reference to the subject matter. Kind regards

We answered

TfL Ref: FOI-2668-2223

Thank you for your request received by Transport for London (TfL) on 20th January 2023 asking for information about noise complaints.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 

Specifically you asked:

Complaints on Noise generated from train tracks: I humbly request sample complaints made by the general public as i wish to justify key sections of a project I am undertaking in reference to the subject matter.”

I can confirm that we hold the information you require.

Complaints about noise from London Underground trains generally fall into two categories: those from passengers on board trains, and those from owners of residential properties living above or near to the underground lines. Samples of each are contained in the document attached. These show the exact wording of the complaints received by TfL. Note that any information that would allow the complainant to be identified has been redacted under section 40(2) of the Freedom of Information Act, the exemption that protects against the unfair release of personal data.

Information about the measures we take to reduce noise and vibrations on the London Underground, and information about how noise can be reported, can be found on our website here:

https://tfl.gov.uk/corporate/about-tfl/corporate-and-social-responsibility/reducing-noise-and-vibration

If this is not the information you are looking for, or if you are unable to access it for any reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely,

David Wells
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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