FOI request detail

Santander Cycles

Request ID: FOI-2491-1718
Date published: 02 January 2018

You asked

1. The number of cycle hires made since January 2014 to present, by month, by "casual" users (those who hire bicycles using a credit/debit card at the terminal). 2. The number of cycle hires made since January 2014 to present, by month, by registered users who use a) a bike hire key b) the Santander Cycles mobile app If you do not hold information on a) and b) above, please instead give the number of cycle hires made by all registered users, by month, since January 2014. 3. The number of cycle hires made since January 2014 to present, by month, by registered users who have a) a Pay as you Pedal membership b) a yearly bike access If you do not hold information on a) and b) above, please instead give the number of Pay as you Pedal memberships and yearly bike access memberships, by month, since January 2014. 4. If you have the revenue from these different groups , please send me as well.

We answered

Our Ref:         FOI-2491-1718

Thank you for your request received on 30 November 2017 asking for information about users of Santander Cycles.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we hold some of the information you require. You asked for:

1. The number of cycle hires made since January 2014 to present, by month, by "casual" users (those who hire bicycles using a credit/debit card at the terminal).

2. The number of cycle hires made since January 2014 to present, by month, by registered users who use
a) a bike hire key
b) the Santander Cycles mobile app

If you do not hold information on a) and b) above, please instead give the number of cycle hires made by all registered users, by month, since January 2014.

3. The number of cycle hires made since January 2014 to present, by month, by registered users who have
a) a Pay as you Pedal membership
b) a yearly bike access

If you do not hold information on a) and b) above, please instead give the number of Pay as you Pedal memberships and yearly bike access memberships, by month, since January 2014.

Please find the information for the above three questions attached.

4. If you have the revenue from these different groups , please send me as well.

We do not hold this data separated by method of hire, however customer income as a whole is available to view on our website:

https://tfl.gov.uk/corporate/publications-and-reports/cycle-hire-performance.

If this is not the information you are looking for, or if you are unable to access it for some reason, please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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