FOI request detail

Area Managers

Request ID: FOI-2417-2223
Date published: 27 January 2023

You asked

Good Morning, I hope this email meets you well. Are you able to navigate me to where I can source responses from the questions below please? In the last 5 years: • What the Ethnicity and Gender breakdown of the Area Managers? • What are the proportion of grievances & H&B cases raised against Area Managers and their split by Gender and then by ethnicity? • What proportion up held against Area Managers by ethnicity? Thank you in advance for a timely response.

We answered

TfL Ref: 2417-2223

Thank you for your request received by us on 22 December 2022 and following clarification, 29 December 2022, asking for information about Area Managers.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm that we hold the information you require. Youi asked:

In the last 5 years:
  • What the Ethnicity and Gender breakdown of the Area Managers(Customer Operation London Underground)?

Please see the attached PDF for the requested data, inclusive of all Area Managers over the last five years within Customer Operations, split by Ethnicity and Gender. Please also note that we define an ‘Area Manager’ as employees who have occupied a position that relates to the following titles:

Job ID             Job Name
51554241        Area Manager
51471480        Area Manager - Stations
  • What are the proportion of grievances & H&B cases raised against Area Managers (Customer Operation London Underground)?and their split by Gender and then by ethnicity
  • What proportion up held against the Area Manager (Customer Operation London Underground)by ethnicity?

Unfortunately, to provide the remainder of the information you have requested would exceed the ‘appropriate limit’ of £450 set by the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Under section 12 of the FOI Act, we are not obliged to comply with a request if we estimate that the cost of determining whether we hold the information, locating and retrieving it and extracting it from other information would exceed the appropriate limit. This is calculated at £25 per hour for every hour spent on the activities described.

As the information you are seeking is not recorded in the format requested, nor held in a single suppository from which we could easily retrieve these details, we would therefore need to individually review each of the attached documentation connected to every employee record on our system and download these documents accordingly. We would then need to analyse the employee record of who the grievance was raised against and store these details in a centralised and secure location to report on accordingly.

To help bring the cost of responding to your request within the £450 limit, you may wish to consider narrowing its scope so that we can more easily locate, retrieve and extract the information you are seeking. If you want to refine your request or make a Freedom of Information Act request in future, please bear in mind that the Freedom of Information Act allows you to request recorded information held by us. You should identify the information that you want as clearly and concisely as you can, specifying the types of document that you are looking for. You might also consider limiting your request to a narrower period of time, geographical area or specific departments of the organisation.

Although your request can take the form of a question, rather than a request for specific documents, we do not have to answer your question if it would require the creation of new information or the provision of a judgement, explanation, advice or opinion that was not already recorded at the time of your request.

Please note that we will not be taking further action until we receive your revised request.

In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London


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