FOI request detail

London Underground Injury Claims

Request ID: FOI-2335-2223
Date published: 12 January 2023

You asked

1. In the last financial year (2021/22) please state how many claims you paid to passengers who had made a claim for compensation after suffering a injury while using the London Underground network. Also state what the total in compensation paid out was and the three largest amounts of compensation paid. 2. In the last financial year (2021/22) please state how many claims you paid to passengers who had made a claim for compensation after suffering a injury when trapped in the doors of a underground train. Also state what the total in compensation paid out was and the three largest amounts of compensation paid. 3. In the last financial year (2021/22) please state how many claims you paid to passengers who had made a claim for compensation after suffering a injury when injured on an escalator on the underground network. Also state what the total in compensation paid out was and the three largest amounts of compensation paid. 4. In the last financial year (2021/22) please state how many claims you paid to passengers who had made a claim for compensation after suffering a injury when injured at a ticket barrier on the underground network. Also state what the total in compensation paid out was and the three largest amounts of compensation paid. NOTE: I expect that the answer to Q.1 is the global figure for all compensation on the underground and the answers to Q.2, Q3 and Q4 are subsets within the response to Q.1. NOTE: The question relates to when the compensation was paid rather than when the incident took place or when the claim for compensation was lodged. Please note I am not seeking the number of claims received in the last year. This question relates to claims paid in the last year regardless of when the claim was lodged. Please provide the response on the same basis as a previous FoI Ref [CRM:0137228].

We answered

Our Ref:         FOI-2335-2223

Thank you for your request received on 16 December 2022 asking for information about compensation claims.

Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. I can confirm we do hold the information you require.

The safety of our staff and customers is always our top priority and London Underground is recognised as one of the safest metros around the world. However, we are never complacent, and continuously strive to reduce injuries.
 
Slips, trips and falls are the biggest cause of accidents on escalators, and we have been trialling and implementing a variety of ways to minimise these incidents and highlight risks and encourage safe use of escalators. These include encouraging customers to hold the handrail; walk or stand safely; be aware of the step or landing interface; and, where available, to use lifts when mobility impaired.
 
Further initiatives to minimise slips, trips and falls include blue footprints on the steps, hand prints on the handrails, contrasting colours to highlight the ‘comb’ between the moving steps and the landings, wording on step risers, new electronic displays, under-step lighting, escalator and lift floor signs, projections of staff members giving safety messages near escalators and frequent public address announcements.
 
Additionally, TfL's safety campaigns, which run throughout the year, use posters in lifts, stations, as well as advertisements on the escalators across the network, to remind our customers of the risks of running on stairs and escalators. We continually monitor the effectiveness of our measures and campaigns in reducing accidents and adjust our approach accordingly.
 
We offer comprehensive help and support to people involved in, or affected by, a life-changing incident on the TfL network via The Sarah Hope Line: https://tfl.gov.uk/campaign/incident-support-service.

You asked:

1.         In the last financial year (2021/22) please state how many claims you paid to passengers who had made a claim for compensation after suffering a injury while using the London Underground network. Also state what the total in compensation paid out was and the three largest amounts of compensation paid.

There were 21 claims totalling £150,867.22. The 3 largest payments were £33,353.00, £24,844.80 and £21,000.00.

2.         In the last financial year (2021/22) please state how many claims you paid to passengers who had made a claim for compensation after suffering a injury when trapped in the doors of a underground train. Also state what the total in compensation paid out was and the three largest amounts of compensation paid.

There were six claims with a total payment of £28,315.65. The 3 largest payments were £9,615.65, £8,000.00, and £8,000.00.

3.         In the last financial year (2021/22) please state how many claims you paid to passengers who had made a claim for compensation after suffering a injury when injured on an escalator on the underground network. Also state what the total in compensation paid out was and the three largest amounts of compensation paid.

There were no paid escalator claims within this year.

4.         In the last financial year (2021/22) please state how many claims you paid to passengers who had made a claim for compensation after suffering a injury when injured at a ticket barrier on the underground network. Also state what the total in compensation paid out was and the three largest amounts of compensation paid.

There is only one claim for ‘Gateline or Barrier’ claims paid within this year, totalling £4,000.

If this is not the information you are looking for please feel free to contact me.

Please see the attached information sheet for details of your right to appeal.

Yours sincerely

Gemma Jacob
Senior FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London

[email protected]

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